We have no gas supply to our property. The boiler is displaying fault codes indicating lack of supply and there is no gas at the hob. Note that there is a known issue with a (Cadent) mid-low pressure regulator at our property and this is due to be removed 17Feb. OVO will be fitting a mid-domestic pressure regulator at the meter the same day.
I called Cadent. They asked me to look at the meter and press button A. When I told them the meter displayed VEND mode, they said they could not help and that my only next step was to call OVO. Unfortunately, there seems to be no number for OVO that works on a Sunday!
I cannot see from the forum what to do. VEND mode seems to relate to pre-payment. We pay by DD and are in credit and have been for a long time.
I am confident the issue is probably with the Cadent valve (again) and I explained all this to the Cadent helpline today but they insisted the VEND mode display means I have to contact OVO. I have emailed OVO and got a reply including “Our aim is to reply within 3 working days.”
Is there anything I can do on a Sunday other than burn electricity to stay warm until I can call OVO once phone lines are open?
Best answer by Blastoise186
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