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Rank 3
June 24, 2025
Solved

Moving from THTC to Economy 10. Will the new smart meter charge storage heaters during off-peak periods only?

  • June 24, 2025
  • 30 replies
  • 949 views

We live in the northeast of Scotland (Buckie). Our space heating is solely electric via Dimplex Quantum Series G storage heaters. We have the usual THTC three consumer units (RTS space & water heating at off-peak rate, 24 hour off-peak ancilliary heating controls, and peak rate general usage). Our meter cupboard looks like this:

Meter Cupboard (Existing)

I have contacted OVO on several occasions enquiring as to the type of meter which will be installed and seeking confirmation that it can, and will, be set to charge the storage heaters during the three off-peak periods only. To date I have not received an answer.

I am in my 80’s. My wife is disabled and has zero mobility. Therefore, we are at home almost 24/7. As a result, the cost of space heating is by far the greatest component of our electricity bill. Making sure that charging of the storage heaters does not stray into the peak periods is therefore imperative.

Any help with answers would be much appreciated.

Best answer by Lukepeniket_OVO

Updated on 11/12/25 by Ben_OVO

 

Hey all hope you are ok!

I hope my reply will suffice appropriately, anything that is currently off-peak and controlled by the RTS signal will still be off peak once a smart meter is installed. As above I can see that you are aware they’ll be E10 timings also. 

If I have missed something just reply to me and ill get back to you today =].

 

We’ve got some really helpful topics on the Forum about the RadioTeleSwitch shutdown, check them out below for more information:

 

30 replies

OVO Engineer
June 27, 2025

Updated on 11/12/25 by Ben_OVO

 

Hey all hope you are ok!

I hope my reply will suffice appropriately, anything that is currently off-peak and controlled by the RTS signal will still be off peak once a smart meter is installed. As above I can see that you are aware they’ll be E10 timings also. 

If I have missed something just reply to me and ill get back to you today =].

 

We’ve got some really helpful topics on the Forum about the RadioTeleSwitch shutdown, check them out below for more information:

 

OVO Operations Excellence Manager and Former Field Operations Team Leader
Chris_OVO
Community Manager
Community Manager
June 27, 2025

Hey ​@rayshields & ​@Lecky

 

Just tagging you to let you know that our friendly neighbourhood Luke has stopped by with some wonderful engineering advice! 

Renewable energy jokes never get old.
LeckyAuthor
Rank 3
June 27, 2025

Hello ​@Lukepeniket_OVO & ​@Chris_OVO 

Many thanks. I take it, therefore, that the new smart meter will (or can) be programmed to charge the storage heater cores during the off-peak periods only; with no straying into the costlier hours.

As a matter of interest, how many hours of charge are currently provided each day by the soon to be defunct RTS THTC system? This information will allow me to compare the total hours of off-peak charging available under each package, so that heater output settings can be altered to compensate if necessary.

Blastoise186
Super User
Super User
June 27, 2025

We can’t give an exact answer to that one, but THTC offered between 5 and 12 hours Off-Peak per day depending on weather conditions. There is no guarantee they’d be at consistent times though.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
LeckyAuthor
Rank 3
June 28, 2025

Hello ​@Blastoise186 

Thanks. Allows me to make the comparison. Moving from THTC to Economy 10 will mean, therefore, a change from weather-dependent automatically variable timings to a fixed ten hour daily charge, spread over Economy 10’s three allotted off-peak periods, irrespective of weather conditions. Hmmm.

Blastoise186
Super User
Super User
June 28, 2025

Correct. But unlike THTC, EVERYTHING gets to benefit from the Off-Peak rates on E7/9/10. Use it wisely...

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
LeckyAuthor
Rank 3
June 29, 2025

Hello ​@Blastoise186 

Seek Off-Peak. My motto from now on.

LeckyAuthor
Rank 3
July 4, 2025

Hello ​@Lukepeniket_OVO 

Thanks for the reassurance.

LeckyAuthor
Rank 3
July 13, 2025

Update. Smart meter installed three days ago. Very neatly, I must say. 

However, no user instructions whatsoever (either oral or printed) were provided. The use of the IHD, likewise, remains a mystery. Surely there must be user guides provided by the respective manufacturers. Unlike the previous two meters of the RTS THTC system, which simply provided readings of the energy used in kWh, the new system reportedly provides a varied wealth of information. In order to access this information, operating instructions are essential. Surely OVO customers should not have to trawl the internet for help.

Firedog
Super User
Super User
July 13, 2025

Congratulations on your new toys 🙂

User manuals are indeed available online.
For the meter itself, Aclara SGM 1400-B series

For the IHD, there are several different types and versions being provided. If you post the make and model of the one you have, we can rustle up a link to a manual for it. The one I got had a helpful tutorial built in, so go through all the menus to see if yours has, too.

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |