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Alisonbrimelow
Rank 1
October 4, 2026
Question

inventive smart meter?

  • October 4, 2026
  • 3 replies
  • 19 views

I’ve just been away for ten days and turned my heating/hot water off. Suddenly two days before I got back and turned the system on again I’m shown as having used as much gas and electricity as I do when I’m at home. How come? It’s been mild so no weather responses kicking in. 

3 replies

Nukecad
Super User
NukecadSuper User
Super User
October 4, 2026

Probably an estimate.

Sometimes if the collected smart meter readings show a full day of no use - as could happen if you have turned everything off - the “live billing” system can assume that the meter hasn't connected to DCC to send readings, and so it puts in an estimated usage for that day.

Your actual billing uses the meter readings at the start and end of your billing period each month; so some missing reads or odd estimates in the middle of the billing period will be rectified and will not be a problem.

I said, Hey - Watts going on.
Rank 1
AlisonbrimelowAuthor
Rank 1
October 4, 2026

Sorry to waste your time. As a first time user it was hard to work out where to post my question. The site is noisy and somewhat off putting. I think next time I’ll dodge reproofs and wait for ovo to answer the phone. 

Nukecad
Super User
NukecadSuper User
Super User
October 4, 2026

I've answered in the other thread that you started.

PS.There is no need to ask the same question in two places, one is enough for the staff and forum regulars to pick a question up and reply.

I said, Hey - Watts going on.
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