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cwebster17
Rank 2
Mar 22, 2023 10:10 AM UTC
Solved

Immersion heater stopped working after smart meter installation

Hi,

I had a smart meter installed on Friday and since then my immersion heater has not been heating up overnight. I’m on an economy 7 tarrif and the meter installed is a 5 terminal meter. The meter shows two rates and both meter readings have changed so it appears to be recording energy use on both tarriffs. Nothing has been tripped and I’ve also tried resetting the immersion heater but still no hot water. The boost function still works though. 

Has anyone had a similar experience/know what a fix might be?

Thanks!

Tim_OVO
Tim_OVOBest Answer
OVO Forum Legend
Mar 27, 2023 1:51 PM UTC

Updated on 14/10/26 by Ben_OVO

 

Hi @cwebster17 yep that fits with the update on our side, which is that the ALCS command request to update the meter was sent on 23/03 but failed with a status of ‘E21’ (which means no response from the device). There are various reasons this may have happened and we asked someone to re-try it today.

 

That worked, so this should now be sorted!

 

If your storage heaters or water heater aren’t coming on at the correct times following a smart meter installation then you’ll need to contact our Support Team who’ll look into what the problem is.

 

 

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Newcomer
Martyb76
Newcomer
May 20, 2023 11:34 PM UTC

I’ve had the same issue. We had a smart meter installed last week. When I called support, they told me that it shouldn’t have affected the immersion heater, or radiators, and that I should book an engineer to sort it out 

Blastoise186
Super User
Blastoise186Super User
Super User
May 21, 2023 4:22 PM UTC

@Martyb76 it’s probably just ECAUL/ALCS settings. This can be fixed remotely quite easily in most cases - the settings just need to be sent over.

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Newcomer
Maulik
Newcomer
Feb 3, 2024 10:14 AM UTC

Hello Experts,

I have same issue since last Wednesday. Everything was working well until smart meter got installed. 

Now No hot water and No heater since Wednesday.

Honestly, I am not at all technical in this matter. So, some of the terminologies are completely beyond my head.

I only know that without heater and hot water, this time is painful.

Please do us needful.

Thank You

Maulik

BPLightlog
Super User
BPLightlogSuper User
Super User
Feb 3, 2024 11:44 AM UTC

Hi @Maulik , if you have the same sort of meter (5 terminal) as the others, it maybe a similar update required. You will need to ask customer support to action

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    Newcomer
    Maulik
    Newcomer
    Feb 3, 2024 3:20 PM UTC

    Great. I will call them again on Monday. Surprisingly, They don’t work in weekends.

    Thank You @BPLightlog 

      Abby_OVO
      Community Manager
      Abby_OVO
      Community Manager
      Feb 5, 2024 1:08 PM UTC

      Hey @Maulik 

       

      Sorry to hear about this.

       

      As BPLightlog has already advised, the Support Team can resolve this issue for you. 

       

      Let us know how you get on. 

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