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electricbolt
Rank 2
July 29, 2023
Solved

IHD3 devices still being given out instead of new models?

  • July 29, 2023
  • 21 replies
  • 2364 views

I had my electric meter replaced with a smart one today, and the IHD that was given is not the IHD 6 but the older IHD 3. Not only that, it appears to be an inferior version of the IHD 3 with no rechargeable batteries (IHD3-PPMID-AAA). This specific model was not listed on the OVO website. There is a battery compartment for a single AAA battery, however there is an issue where if you unplug it from the wall, and let the device switch to battery power, the buttons become unresponsive and they remain unresponsive when you plug it back in. To get the buttons working again you have to reboot it by unplugging it and taking out the battery. So I decided not to use the battery compartment.

 

Are IHD 3 models still being handed out despite the IHD 6 being the newest model? And why are they handing out this inferior model?

Best answer by Emmanuelle_OVO

 

Updated on 12/12/25 by Chris_OVO

Hey @electricbolt,

 

Welcome to the OVO Online Community,

 

As far as I’m aware the engineer will provide what they have available in their vans. There might be remaining stocks of IHD3’s. It may be worth contacting our Support Team to see if you can request a replacement and send back the one you currently have. In the meantime you can view your usage information online:

 

 

Keep us posted with how you get on.

21 replies

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Rank 2
theorg
Rank 2
October 7, 2025

It’s probably one of the aerial types illustrated here: Information and details on UK SMETS 2 Smart Meters. You’ll find technical documentation here: Document Centre | Smart DCC 

 

 

Thanks, that’s a useful resource, and yes looks like its the Panorama T2.

 

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