IHD and Meter says I’ve used £2300 of gas this billing period

Thanks for this I’ve added photos as requested 

checking my online bill I don’t see that I’m going to be charged 2k, but as you say the IHD must be displaying the wrong figure under meter reading. I’ve turned it off and back on again but still get the same result. 
I note you say the IHD may be using this wrong figure to calculate to £ but it’s also displaying as such on the meter🤷‍♂️

Thanjs a lot for your input 

Thanks. That is a SMETS1 meter, so it’s perhaps not surprising that it doesn’t work flawlessly in an otherwise SMETS2 environment. 

For the time being, you shouldn’t take too much notice of the £ figures you’re seeing. There is clearly a misconfiguration somewhere which may or may not come right by itself in the next few days, so as  both BP and I have said, “you should be able to rely on the online account for an accurate picture of what’s happening.”

Thanks for your time and assurance. I should have come here first, rather being told ‘the figure is right and I can’t do anything about it’ by the CS person!

It’s worth noting ​@Mikep , that there is a situation where that particular meter can be showing Total lifetime values (from install) and the IHD can mimic that.

The button options are 

1 - Displays cost of consumption and units used on the current day and previous day
2 - Displays cost of consumption in the current week and previous week
3 - Displays cost of consumption in the current month and previous month
4 - Displays historical data comprising monthly units consumed and cost of consumption
5 - Displays ‘Not Used’
6 - Displays tariff name, standing charge per day, active rate register(s) along with the consumption and cost per unit recorded in each rate register (Will provide Economy 7 readings: IMP R01 is the night read, and IMP R02 is the day read)
7 - Displays ‘Not Used’
8 - Displays ‘Not Used’
9 - Displays total import and export register values (will provide a total reading after IMP KWH)
0 - Performs display check and then displays date, time, load and CO2 data of the current hour and current day, yesterday, last week and last month (will show 'COMMISSION' instead if meter needs to be commissioned)

There a guide here 

Hey ​@Mikep,

We're glad to hear this seems to be a visual glitch that isn't affecting your account. Please keep us updated on whether the reset resolves the issue. ​@BPLightlog and ​@Firedog have provided excellent advice and support on this thread.

I’ve included another guide which you might find useful below: 

Thanks for the tutorial link!

24 hours has passed since the reset at Ovo’s end. I also turned my IHD off and back on again as I was told, but this morning it’s still saying my Bill to date is £2303 and the meter reading on the IHD still displays in KWh not Cubic metres. The gas meter itself correctly cycles through cubic meter and KWh readings but also says cost now as £2303

I wonder if it’s worth trying to get the gas meter exchanged?

Maybe that’s exactly what an enginner will do if they now send one out following the unsuccessful reset.

It is a SMETS1 meter, and 8 years old so probably due for replacement soon anyway.

I’ve just come off the phone to Ovo as they wanted me to let them know if the reset hadn’t worked. They are going to try something else which could take 2 weeks to work . No idea what that is, but I just have to forget about it for a couple of weeks ! 

Hey ​@Mikep,

It’s likely they’ve raised a case with our metering team, who can investigate the technical issues causing the IHD to display incorrect figures