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If I move supplier who is responsible for any smart meter malfunctions

  • January 20, 2025
  • 3 replies
  • 81 views

If I have a smart meter installed by OVO , then switch providers and the meter(s) malfunction who do I    contact to repair meter(s)

Best answer by Blastoise186

Hi ​@geogeo ,

Control of the Meter would pass to the new Supplier, so they’d be responsible for dealing with any faults. If you leave OVO, then OVO can no longer assist you with anything other than things related to closing your account down.

Hope this helps!

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3 replies

Blastoise186
Plan Zero Hero
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  • Plan Zero Hero
  • 7867 replies
  • Answer
  • January 20, 2025

Hi ​@geogeo ,

Control of the Meter would pass to the new Supplier, so they’d be responsible for dealing with any faults. If you leave OVO, then OVO can no longer assist you with anything other than things related to closing your account down.

Hope this helps!


BPLightlog
Plan Zero Hero
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  • Plan Zero Hero
  • 2733 replies
  • January 20, 2025

When switching providers, the smart meter will take a little time (could be a few weeks) to connect correctly to the new supplier. 
In this situation, it is not malfunctioning but simply re-synching to the network with your new account details. 
As Blastoise explained, any switch of provider moves the meter to the new supplier’s responsibility. 


Abby_OVO
Community Manager
  • Community Manager
  • 1063 replies
  • January 21, 2025

Hey ​@geogeo 

 

Sorry to hear about the issue you’re having but I’m glad to see a couple of our volunteers have already stopped by to advise on this. They’re both correct, and only the current supplier is responsible for the meter, so if you’ve switched away, then your new supplier is responsible.

 

 

As BPLightlog also mentioned, the meters can take time to settle back down during a switch, what is the issue you’re experiencing exactly? 

 

There’s a handy article here about switching away which may be helpful.


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