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Rank 4
February 4, 2024
Solved

I keep getting invitations to book a smart meter when I've already refused?

  • February 4, 2024
  • 32 replies
  • 5349 views

I keep getting invitations to get a smart meter and I really don’t want one is there a way to stop these invitations ? How do I make it clear to OVO that I dont want a smart meter ?

Best answer by harryfleming13

Updated on 04/12/25 by Ben_OVO

If you’re receiving marketing emails or texts, there is the option to ‘opt out’ via the online account. Our Support Team can also have you removed from the Smart Outbound team’s call lists.

 

Please be aware, even if you’re removed from smart meter marketing, we’re still regulated to send you one yearly comm about having smart meters installed.

 

I think I have an answer to all the issues I’ve been trying to get resolved that is ‘not getting bills’

‘not getting a reply from any OVO customer access’, ‘increasing pressure to book a smart meter’.

My meter certification has run out ! and it was staring me in the face. The meter was installed by OVO on 03/05/2016. but I didn’t realise at the time that it was 2nd hand and only had about 7 years certification left. It was certified on 11/2013. My bills stopped from 11/2023 consistent with the certification running out.

What I don’t understand is why OVO don’t fess up and talk to me to resolve the issue.

I have been advised from the forum that my system has run into smart meter problems but I’m a reasonable chap and would be prepared to help OVO to resolve my issues.

32 replies

Firedog
Super User
Super User
February 4, 2024

A word of caution: the sticker on the meter suggests that it’s set up for Economy 10. SSC 0935 is an E10 settlement configuration, with Rate 1 recording offpeak usage and Rate 2 peak usage according to the timings shown.

This is precisely the sort of arrangement we’ve seen so many customers having endless trouble with, because it’s apparently not simple to install a smart meter and replicate this configuration. If I were Harry, I’d hold off until OVO have worked out how to exchange the meter successfully. 

This thread makes depressing reading: Are Economy 10 tariffs available yet? | The OVO Forum (ovoenergy.com)

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Blastoise186
Super User
Super User
February 4, 2024

Sorry about this, but I have to do something real quick.

@tester101 your account has come onto my radar as an abuser. I must remind you that if you’re here in relation to any OVO related bug bounty programs, THE OVO FORUM IS EXPLICITLY OUT OF SCOPE. You will NOT gain any rewards, bounties or credits as a result of any findings you try to submit that relate to this forum.

You must cease immediately. Failure to do so may result in your expulsion from said programs and a permanent ban on re-joining.

Additionally, the terms of service laid down by Gainsight are clear. You MUST talk to them first and gain their permission prior to doing security testing against their platform. Please contact Gainsight Support if you wish to request this. Other than myself and a very, very small group of others, that permission is not granted lightly - and certainly not to test against a live forum.

This forum is additionally protected by Forum Volunteers and Forum Moderators. We will not hesitate to take action against those who ignore this warning.

Normal service will resume from the next comment.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Rank 4
February 5, 2024

Yes indeed last time OVO messed up my wiring I was compensated for trouble and loss by the Economy 10 meter, I only had to research and communicate to OVO the correct wiring of L & G meters to sort out the last problem.

I really don’t want to have to dig into the details  and  regulations governing electricity meters and supply issues. I would much rather be able to trust to the organisations dealing with such things. I guess it’s the downside of spending 20 + years as a research scientist, just won’t allow me to let go of some things. So I have written to OPSS to find out what the certification period of the meter installed by OVO on 03/05/2016 is. Apparently it could be anything between 10 and 30 years depending on the assessment of OPSS. Also my researches thus far have given me pause to mistrust OVO even more, in that I have discovered that what I thought was a new meter at the time was actually 2nd hand and almost 3 years into its certification. I should have realised by the readings (which I have kept quarterly since 1998) but as I said I would rather not have to bother delving and digging. I will discover what I need to know, to get to the bottom of todays problems but it would be so much easier if OVO would just contact me and tell me straight what’s going on,

Rank 4
February 5, 2024

Many thanks for the comments. Last time OVO messed up my system I only had to research the connection protocols and tell OVO how the meter they had installed should be connected. I was given economy 10 as compensation for my trouble and costs for the months of misconnection. I really don’t want to have to dig into the details and regulations governing electricity meters and supply issues. I would much rather be able to trust to the organisations dealing with such things. I guess it’s  the downside of spending 20 + years as a research scientist it just won’t allow me to let go of some things. So I have written to OPSS to find out what the certification period of the meter installed by OVO on 03/05/2016 is. Apparently it could be anything between 10 and 30 years depending on the assessment of OPSS of the qualities of the meter. Also my researches thus far have given me pause to mistrust OVO even more, in that I have discovered that what I thought was a new meter at the time was actually 2nd hand and almost 3 years into its certification. I should have realised by the start readings (which I have kept quarterly since 1998) but as I said I would rather not have to bother delving and digging. Talk about making work for yourself, if the certification is short OVO just make more work for themselves. I will discover what I need to know, to get to the bottom of the current problems but it would be so much easier if OVO would just contact me and tell me straight what’s going on.

Rank 4
February 5, 2024

  I really don’t want to have to dig into the details and regulations governing electricity meters and supply issues. I would much rather be able to trust to the organisations dealing with such things. I guess it’s  the downside of spending 20 + years as a research scientist it just won’t allow me to let go of some things. So I have written to OPSS to find out what the certification period of the meter installed by OVO on 03/05/2016 is. Apparently it could be anything between 10 and 30 years depending on the assessment of OPSS of the qualities of the meter. Also my researches thus far have given me pause to mistrust OVO even more, in that I have discovered that what I thought was a new meter at the time was actually 2nd hand and almost 3 years into its certification. I should have realised by the start readings (which I have kept quarterly since 1998) but as I said I would rather not have to bother delving and digging. Talk about making work for yourself, if the certification is short OVO just make more work for themselves. I will discover what I need to know, to get to the bottom of the current problems but it would be so much easier if OVO would just contact me and tell me straight what’s going on.

Rank 4
February 5, 2024

Back on again.

Reading the regs, depending on the certification status of my current meter. I may not be able to refuse a new meter but I can require a dumb meter and provide my own readings. I’m on the priority service register so I could get my readings done for me.

Last time OVO messed up my system, I only had to research the connection protocols and tell OVO how the meter they had installed should be connected to include my off-peak fuse box. I was given economy 10 as compensation for my trouble and costs for the months of misconnection. I really don’t want to have to dig into the details and regulations governing electricity meters and supply issues. I would much rather be able to trust to the organisations dealing with such things. I guess it’s  the downside of spending 20 + years as a research scientist, it just won’t allow me to let go of some things until I understand. So, I have written to OPSS to find out what the certification period of the meter installed by OVO on 03/05/2016 is. Apparently it could be anything between 10 and 30 years depending on the assessment by OPSS of the qualities of the meter. Also my researches thus far have given me pause to mistrust OVO again, in that I have discovered that what I thought was a new meter at the time was actually 2nd hand and almost 3 years into its certification. I should have realised by the start readings (which I have kept quarterly since 1998) but as I said I would rather not have to bother delving and digging. Talk about making work for yourself, if the certification is short OVO just make more work for themselves, having to change the meters more often. Meters with a longer certification would need less replacement. I will discover what I need to know, to get to the bottom of the current smart meter issues but it would be so much easier if OVO would just contact me have a conversation and tell me straight what’s going on.

Rank 4
February 5, 2024

Then how come my last posts are not being published, has the moderater got a problem  with something I said, my attempts either just disappear with a something went wrong (I've taken to writing on word to copy and paste so I don't lose everything). Or your post has been received and will be published after the moderater has accepted it. But nothing posted so far.

Abby_OVO
Community Manager
Community Manager
February 5, 2024

Hey @harryfleming13 

 

I’m really sorry about some of your posts not showing up.

 

This is not something we’ve done manually, they were picked up by our AutoSpam filter. We’re experiencing some technical difficulties on our end removing these from the filter at the moment, but we hope to have this fixed soon and we can release those posts. 

Currently Playing: She's Electric
Rank 4
February 5, 2024

Go on, I’ll give it a shot in the hope I won't get another ‘ Your post has been submitted. It will be published after a review by our moderators’.

I thank Firedog for his advice and I have been reading of the complexity of smart meters. Seems if I want to understand the new meters I’m going to have to learn JSON and possibly JAVA. Oh dear, I’ve learned and forgotten more computer languages and protocols than I care to remember. My first computer was called DEUCE, a 1K valve machine housed in a large air-conditioned room located at Warton Aerodrome, and it was programmed with hand switches in machine code. Was I dumb to be involved in the first telephone connection from Atlas in Cambridge to an ICL 1904S in Manchester, what did I help into being?

So much simpler when the little aluminium disc spun around clocking up your units and the man from NORWEB came to read your meter every quarter. Never had a problem with wiring or billing or bad JSON files, it all just seem to work. Where did we go wrong ? Weren’t computers supposed to make life simpler?

From what I’ve been reading, OVO does seem to be in a pickle with some of the SMET2 devices particularly in relation to econ 10 setups. Still, it seems that several Forum members are on it, perhaps i’ll leave it to them to battle with OVO, I’m getting too old for this. Tell you what though, I will be sure to watch any fitter who comes to mess with my meter, very very closely and you can bet I’ll be recording any JSON files necessary.

at the third try

Blastoise186
Super User
Super User
February 5, 2024

JavaScript Object Notation is not a language, it’s literally just a form of non-executable text file - just like CSV and XML are non-executable text files. It has nothing to do with Java either - and neither does JavaScript. The only similarities are the names, that’s about it.

Also, JSON isn’t used to configure Smart Meters - SMETS Commands do that. There’s no JSON files for you to see nor record as the configuration “messages” are sent down via the wireless link rather than via the engineer. There’s nothing for you to grab nor capture for yourself.

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