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Jesmond
Rank 2
May 1, 2024 1:30 PM UTC
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I have a first generation smart meter can I get an upgrade?

I moved to OVO on the 17th April. I was previously with British Gas and I have a SMETS1 Smart Meter. How long do I need to wait until I can get a SMETS2 meter installed?

Blastoise186
Blastoise186Best Answer
Super User
May 1, 2024 3:44 PM UTC

Updated on 16/10/26 by Chris_OVO

 

Ok. If your current meter works fine with OVO, you won’t be eligible to have it replaced because you won’t need it to be replaced.

 

As Blastoise186 has mentioned, if you’ve already got a working smart meter, no matter what generation model it is, we won’t replace that meter unless it becomes faulty or out life span.

 

If you think there’s a problem with your smart meter, check out the smart meter health checks below and complete the necessary check for your meter:

 

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4 replies

Blastoise186
Super User
Blastoise186Super User
Super User
May 1, 2024 1:31 PM UTC

Hi @Jesmond ,

Can you do something for me and tell me what the tool at https://smartmetercheck.citizensadvice.org.uk/ says?

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Rank 2
JesmondAuthor
Rank 2
May 1, 2024 3:24 PM UTC

Hi,

 

I have checked the website and it confirms that my meter isworking in smart mode.

Rank 2
JesmondAuthor
Rank 2
May 1, 2024 3:30 PM UTC

I have also just found this post which I guess answers my question.

 

Updated on 06/03/23 by Emmanuelle_OVO

 

OVO are now fitting Aclara second generation SMETS2 (S2) smart meters for all smart meter installations. You can find out more about these meters on our S2 smart meter guide here and more about the installation process here. As with all suppliers there’s never a charge for upgrading to a smart meter.

 

If you decide to switch to OVO, you’ll be able to book a Smart meter installation online once you’ve received your opening statement. You’ll just need your Account number (which you can find on your online account or OVO app - Download for Android or iOS).

Blastoise186
Super User
Blastoise186Super UserBest Answer
Super User
May 1, 2024 3:44 PM UTC

Updated on 16/10/26 by Chris_OVO

 

Ok. If your current meter works fine with OVO, you won’t be eligible to have it replaced because you won’t need it to be replaced.

 

As Blastoise186 has mentioned, if you’ve already got a working smart meter, no matter what generation model it is, we won’t replace that meter unless it becomes faulty or out life span.

 

If you think there’s a problem with your smart meter, check out the smart meter health checks below and complete the necessary check for your meter:

 

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    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd