I had an electricity meter installed in April for the good it’s done me.. Every month they ask me to submit manual readings because they can’t get smart reading. I don’t have a clue how to read it - the engineer didn’t show me. What is the point of a smart meter that doesn’t work and I can’t use. Ovo are awful. Can’t wait to leave. However any advice on how to read meter greatly appreciated. Thanks
Here is mine for example. Just to check the meter isn't sending any readings at all.
This is what I’ve got. Still asking me to do manual read but I don’t have the foggiest how to get to see the numbers on this meter and they put it in a damn awkward spot right next to the front door hinge!
I absolutely hate it but I had to have it or pay more! More of a hindrance than a help by far! Will be going there shortly to takke some photos. Will be easier when I move in next week!
@Cheekyone
OK it can take up to 6 weeks after installation for a smart meter to fully configure, although you have had yours over 6 weeks now so it would normally be OK.
Interesting OVO are picking up electric smart meter readings on the 21st and 30th of every month.
Contact the OVO Support Team and ask them to set your smart meters to send readings every 30 minutes.
You should then with any luck start to see readings on this page once a day and never have to read your smart meter.
It is worth a try as this is often the issue when there are regular but not daily smart meter reading on the app.
I would do this and see if it works before entering a manual reading on the app.
Does that make sense?
You can give the OVO Support Team a link to this thread in case it helps
Assuming you have one, what does the gas reading page look like?
If you’ve had a smart meter installed but your online account / app is asking for readings there could be an issue with the smart meter’s communication. You can use the guide below to check for smart issues yourself. If you believe that there are issues you can report this to our Support Team, who’ll arrange for the meter to be fixed free of charge, if necessary:
It may also be the case that your smart meter is in communication, but its reading schedule isn’t set up correctly. The online account and app are designed to work with smart meters that send readings once a day, or once every half an hour. if the reading schedule is set to once a month, then we won’t be able to display your usage data properly, and your online account / app may ask for manual readings, even though we’re getting them monthly.
Below are some guides that explain how to change your smart meter reading schedule online or on the app, and how to use the ‘Usage’ pages:
It dosn,t make sense , this meter was fitted years ago and has never been any trouble , as for me , I have been a pre-payment customer by choice as there are no big bills .
Ovo on the other hand seem to think that anyone on pre-payment has something wrong with them .When I phone them to ask for a meter they refuse and when I ask why I am told to phone ovo, and I am on the phone to ovo. Why the secrecy? Once I've jumped through all the hoops I'm away to a more up front company
It dosn,t make sense , this meter was fitted years ago and has never been any trouble , as for me , I have been a pre-payment customer by choice as there are no big bills .
Ovo on the other hand seem to think that anyone on pre-payment has something wrong with them .When I phone them to ask for a meter they refuse and when I ask why I am told to phone ovo, and I am on the phone to ovo. Why the secrecy? Once I've jumped through all the hoops I'm away to a more up front company
Hi @David marshall if you post some pictures of your meter some of the regulars on this forum may be able to give you some advice.
My last meter reading was on January 26th from then I have had to give manual readings. I have been on the help page on numerous occasions and jumped through the hoops and I am waiting to be given a date when my meter will be repaired or changed.
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