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epwg
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December 13, 2022
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Gas meter is clocking incredibly high usage with no one in the house?

  • December 13, 2022
  • 33 replies
  • 21790 views

We have been seeing incredibly high gas usage for the last few months or so, even when no one is in the house. We’ve not even had our heating on yet and it’s mid December because we are so concerned about the usage clocking up just using the boiler for hot water. For example on Sunday no one was home between the hours of 4.30pm-11.30pm and we clocked up around 60kwh of usage according to the OVO app:

For reference I live in a moderately sized 4 bedroom flat, in a block of 5 flats. We are currently only using the gas for hot water for showers or washing up.

Temperatures are now below freezing so we want to put our heating on but with the extra usage clocking up our bill is already unmanageable and we are lost at what to do next. Can anyone offer any advice?

Best answer by BPLightlog

Updated on 29/04/26 by Ben_OVO

 

@epwg I’ve been looking back through the detail here and think there’s a distinct possibility either that there’s a leak (which would need looking at very quickly) or you are seeing usage reading from another property. Is there a possibility of you switching your gas off or are you absolutely sure there’s nothing using any gas?

 

Another option is to check your actual meter readings over a day and that can be compared with the kWh being reported. 


Just looking at the half-hourly readings you’ve posted and it really looks like a high use over those times, somewhat akin to a boiler switching on for a while. 


The cold weather can affect pipe work and so it could be a leak expanding and contracting but I’m not sure it would be on that.

 

 You can find a handy guide for checking your Usage data on the app here:

 

 

We’ve got some related topics that may also be useful:

 

33 replies

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Newcomer
Giorgya
Newcomer
January 12, 2024
I have a big problem since they changed the meter to gasmy last reading is different from the one on the new meter screenit grows very fast in two days it has 00023.870 m3 and growing more and moreI waited for the engineer to come yesterday and he didn't come nor did anyone call me to inform meI called them and they said that someone from ovo would call me yesterday and today but no one called mewhat to dowhat is the problem and how can i solve it?
G
Newcomer
Giorgya
Newcomer
January 12, 2024
I have a big problem since they changed the meter to gasmy last reading is different from the one on the new meter screenit grows very fast in two days it has 00023.870 m3 and growing more and moreI waited for the engineer to come yesterday and he didn't come nor did anyone call me to inform meI called them and they said that someone from ovo would call me yesterday and today but no one called mewhat to dowhat is the problem and how can i solve it?
Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
January 15, 2024

Hey @Giorgya,

 

Sorry for the issues you’re having,

 

When a meter exchange takes place the engineer will make a note of the removal reading of the old meter, you’ll get a final bill for that meter. Then make a note of the install read of your new meter, you’ll be billed from this reading. There should be a white or yellow sticker on the meter with these readings. 

 

If you’re concerned your meter is clocking to fast, these topic’s may help:

 

 

If you smell gas or thin you have a leak:

 

Call the 24-hour National Gas Emergency service on 0800 111 999

  • Do open doors and windows to let the gas out

  • Do check your gas appliances are switched off

  • Do turn your gas off at the isolation switch (if you know where it is)

  • Do wait outside your home, and let your neighbours know#

  • Don't use any electrical switches, and don't switch lights on or off

  • Don't smoke, light a match, or use any other kind of naked flame

  • Don't go back into your home until you've got the all-clear

 

Signs of a gas leak

  • Strong smell of gas in your home

  • The pilot light on your boiler frequently blows out

  • Pilot light or gas rings on your cooker are orange or yellow, rather than crisp blue

  • Soot or scorched areas on the exterior of appliances

  • More condensation than usual on windows

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