Skip to main content
Rank 2
July 5, 2023
Solved

Enough space for a smart meter to be installed?

  • July 5, 2023
  • 46 replies
  • 3756 views

OVO are unable to fit a Smart Meter in the utilities department in the building of my flat due to heritage meters and apparently the whole building would need to be rewired.

 

Apparently I might be able to have the Smart Meter fitted inside my flat and I was wondering if anybody knows whether or not this the case?

 

OVO say it is not possible to book a further appointment with an engineer to view my flat (he did not do so in  the original visit) he only viewed the utility cupboard in the building of my flat.

I was wondering if  anyone could advise me whether or not it is possible for a Smart Meter to 

be fitted inside my flat?

 

 

Best answer by Lukepeniket_OVO

Updated on 20/03/25 by Ben_OVO

Hi guys and thank you @matthewkevin84 for the info, i’ve done some digging and found more photos.

 

L&G E470

Unfortunately the E470 is wider than the gap between the isolators so there is no room to fit it in there.

Also we would be unable to fit anything in the flat without the electric being fitted. You may have a Red Link Fuse in the apartment itself but we would be unable to move the meter up to that position.

Only solution i can currently see is to have a wider gap between each isolator but that would require an electrician to do.

Apologies for this one.

 

46 replies

Jeffus
Rank 20
Rank 20
July 5, 2023

Interesting that none of those meters in the first photo have been swapped. 

That seems unusual to me given the smart meter rollout.

To me, that points to an issue of some sort. 

If possible i would ask the other flat occupiers if they have ever tried getting a smart meter.

The meter is a snug fit width wise @Blastoise186 . How does that meter compare to the regular smets2 meter ovo currently install? Maybe worth measuring the width of that meter. 

The comment about the whole building needs rewiring does seem a strange thing to say on the face of it. I wonder if the engineer meant the whole cupboard. Still a big job

 

Blastoise186
Super User
Super User
July 5, 2023

I think an S2 Aclara would fit, along with almost all S2 Single Phase. But not 3 Phase or certain E7 arrangements 

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Jeffus
Rank 20
Rank 20
July 5, 2023

I think an S2 Aclara would fit, along with almost all S2 Single Phase. But not 3 Phase or certain E7 arrangements 

Then a quick measure of the with of that gap would help.

Also the height just to confirm what we are looking at. 

Blastoise186
Super User
Super User
July 5, 2023

Height wise… Tons of space. And there are tricks to workaround that if needed. At most, some of those meters might just need to be moved down a bit, but no biggie there.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Abby_OVO
Community Manager
Community Manager
July 6, 2023

Hey @matthewkevin84 

 

Glad to see you’ve had some good advice from our volunteers so far! It does seem unusual that none of them have been exchanged for a smart meter yet like Jeffus mentioned.

 

 

This is the reason why the engineer says a Smart Meter is not possible and also these are further photos of the utility cupboard.

 

 

@Lukepeniket_OVO, Tim said you might know whether they should be able to fit the smart meters here or not? Any ideas?

Currently Playing: She's Electric
OVO Engineer
July 6, 2023

Hello, been a long time since coming here and I apologise!!

 

It definitely looks like there's not enough room to fit smart if I'm honest, @Abby_OVO is there any way I can get some customer details over so I can have a deeper look into this one? 

 

Our current meters are L&G, Aclara and Kaifa, the first two of which are our slimmest. But are still slightly wider than the itrons.

 

OVO Operations Excellence Manager and Former Field Operations Team Leader
Blastoise186
Super User
Super User
July 6, 2023

Haha, welcome back Luke. And congrats on the promotion! XD

Just curious, but are there any meters out there slimmer than Aclara and L&G when you factor in the Comms Hub? I’m guessing there might not be, given the Comms Hubs seem to fit so snugly against an S2 Aclara.

I seem to recall that last time you needed info about a customer via the forum, Tim was able to have it sent to your work email. I guess that might work?

Oh, I should probably explain again actually. Luke is one of OVO’s Smart Meter Engineers, except these days he’s an OVO “Install Everything Everywhere” Engineer. He’s one of the experts we can call on when we get stuck. Unlike the forum volunteers, Luke does actually work at OVO and does an amazing job.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Abby_OVO
Community Manager
Community Manager
July 6, 2023

Thanks for getting back to us so quick on this @Lukepeniket_OVO!

 

You're able to send @matthewkevin84 a private message to take some details, but we’d recommend they do this via our Forum Support team so there's a record of everything. What would be the advice you'd give them if they reach out to us, Luke?

Currently Playing: She's Electric
OVO Engineer
July 6, 2023

I'll drop a dm now :-)

 

It's postcode and house number so I can see if the engineer took any other photos 

 

Ohh and @Blastoise186, taken another step and moved into a Field Operations Team Leader role, taken charge of 25 engineers and its every bit as exciting and engaging as installing!! 

OVO Operations Excellence Manager and Former Field Operations Team Leader
Blastoise186
Super User
Super User
July 6, 2023

You do realise I met your boss last year, right? XD

Next thing I know, you’ll be after his job. :)

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!