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stevekm
Rank 1
July 29, 2025
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Engineer could not connect outside gas meter to smart meter (which controls my electricity). How to get a smart meter for gas?

  • July 29, 2025
  • 6 replies
  • 265 views

I was told by the smart meter installation engineer that he could not connect my outside gas meter to my smart meter (which controls my electricity). He said I should contact Ovo about how to get a smart meter for gas. Can this be done? It is very inconvenient that I still have to submit meter readings and cannot monitor my gas usage. How can I get my gas meter connected to a smart meter? Thanks

    Best answer by Blastoise186

    Updated on 08/12/25 by Ben_OVO

    Hi ​@stevekm ,

    There’s options for this! Dual-Band Comms Hubs and Alt-HAN should have done it.

    How far apart are the meters?

    If our engineer can’t install one of your meters then they’ll tell us why when they write up the job report. It may be the case that the appointment is possible, but the engineer needs to come again with different equipment. 

     

    If you’ve had a failed smart meter appointment and want to re-book, contact our Support Team who’ll be able to check the previous job report to see what needs to be done to get you booked in again.

    6 replies

    Blastoise186
    Super User
    Blastoise186Super UserSolved
    Super User
    July 29, 2025

    Updated on 08/12/25 by Ben_OVO

    Hi ​@stevekm ,

    There’s options for this! Dual-Band Comms Hubs and Alt-HAN should have done it.

    How far apart are the meters?

    If our engineer can’t install one of your meters then they’ll tell us why when they write up the job report. It may be the case that the appointment is possible, but the engineer needs to come again with different equipment. 

     

    If you’ve had a failed smart meter appointment and want to re-book, contact our Support Team who’ll be able to check the previous job report to see what needs to be done to get you booked in again.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Nukecad
      Super User
      NukecadSuper User
      Super User
      July 29, 2025

      Did the engineer try to fit a gas meter, or was he only there to change the electricity meter and not even touch the gas meter?

      I had similar, my old electricity meter was changed but not the gas meter, (my engineer did have both but couldn't get the new gas meter to communicate) so I was also still sending in gas readings. A few months later another engineer came with a different gas meter and that one connected sucessfully and has been working fine since.

      I said, Hey - Watts going on.
      S
      Rank 1
      stevekmAuthor
      Rank 1
      July 29, 2025

      Thanks for your replies. The engineer did try to connect the gas meter but said it did not connect. I will contact OvO and see if they can try with another smart meter, dual-band or whatever to see if that will work 🤞

      Nukecad
      Super User
      NukecadSuper User
      Super User
      July 29, 2025

      ​@stevekm 

      As Blastoies186 asks - how far apart are your meters?

      It might make a difference to what is needed.

      For example mine are pretty close, less than 3 meters with a single layer breezeblock/render wall between. So no special kit was needed just a different gas meter.

      (Or different engineer/appointment perhaps? Timeslots between customers might also come into play as to how much time can be spent trying to resolve connection problems?)

      I said, Hey - Watts going on.
      C
      Rank 2
      costeek
      Rank 2
      July 29, 2025

      I’m very curious to hear the result! Maybe it could inspire me for the second request.

      Emmanuelle_OVO
      Retired Moderator
      Emmanuelle_OVO
      Retired Moderator
      July 30, 2025

      ​@stevekm 

      As Blastoies186 asks - how far apart are your meters?

      It might make a difference to what is needed.

      For example mine are pretty close, less than 3 meters with a single layer breezeblock/render wall between. So no special kit was needed just a different gas meter.

      (Or different engineer/appointment perhaps? Timeslots between customers might also come into play as to how much time can be spent trying to resolve connection problems?)


      Providing the above information will help us advise ​@stevekm 🙂

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      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd