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BeardySteve
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December 5, 2025
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Economy 7 smart meter installed, but only one set of readings showing online?

  • December 5, 2025
  • 21 replies
  • 625 views

10 weeks ago we had a smart meter installed to replace our anytime and economy7 meters.

The engineer who did the install said we’d still have economy7. When we booked the smart meter install we said we wanted economy7 as that’s how we get our heating.

I contacted support to see when the economy7 readings would start to show and was informed we’d been put on a single rate. Only we’re still on anytime and economy7 according to the website.

The OVO support said they couldn’t make the meter dual rate which was rather disappointing to say the least.

The meter is an Aclara.

I’m waiting for the back-end processing to finish and then I’ll make a choice.

What are our options?
Is the Aclara capable of dual rate?
Could we approach aother supplier to get our reduced-rate heating again?
Can OVO remotely get us to dual-rate once they get their act together?
Would we need another, different meter?
 

So many questions, so few answers. As approx 60% of our electricity use was economy7 this is going to cost us a fair bit. 

I’m pretty fed up right now, just off the call with support who were very nice but couldn’t actually do much to help.

Just popping out for a bit to have a shout at the moon.

SteveM

Best answer by Ben_OVO

Morning ​@BeardySteve and thanks for sending in the meter read info.

 

By the looks and sounds of things, the Metering team are still in the process of getting everything updated on your account. If you had two meters previously, and have now moved to one meter, this is a more complex piece of work for the back office to do following the meter exchange. We also need to get the District Network Operator  to update the National Database with the new meter details, as well as closing down the disconnected supply.

 

All in all, it can take up to six weeks for new meter details to be fully updated in all areas they need to be, but this process can be longer when a disconnected meter is involved too. 

 

With regards to meter reads you’ve sent in, it looks positive. From the looks of things the meter has now been reconfigured to be Economy 7 as of yesterday, but the off-peak register has only just started clocking from ‘00000’. You should hopefully start being billed accordingly soon. Please, note, I am only speculating based on what you’ve told us, and we don’t have access to your account on the Forum, so our Support Team will be there if you need any further information.

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BeardySteveAuthor
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May 11, 2026

I’ve been plotting power usage against min and max apparent temperature for the house location from 01jan to 30apr.

I’ve found it really interesting to look at the apparently inverse correlation (which is what I’d expect) between the apparent temperature (feels like, with wind chill etc) and electricity usage. 

I’ve still got to drag the economy7 and anytime meter readings from the API but I’m still finding the API far from intuitive.

Any help on use of the API to extract multiple meter data would be much appreciated.

 

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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

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