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BeardySteve
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December 5, 2025
Solved

Economy 7 smart meter installed, but only one set of readings showing online?

  • December 5, 2025
  • 21 replies
  • 612 views

10 weeks ago we had a smart meter installed to replace our anytime and economy7 meters.

The engineer who did the install said we’d still have economy7. When we booked the smart meter install we said we wanted economy7 as that’s how we get our heating.

I contacted support to see when the economy7 readings would start to show and was informed we’d been put on a single rate. Only we’re still on anytime and economy7 according to the website.

The OVO support said they couldn’t make the meter dual rate which was rather disappointing to say the least.

The meter is an Aclara.

I’m waiting for the back-end processing to finish and then I’ll make a choice.

What are our options?
Is the Aclara capable of dual rate?
Could we approach aother supplier to get our reduced-rate heating again?
Can OVO remotely get us to dual-rate once they get their act together?
Would we need another, different meter?
 

So many questions, so few answers. As approx 60% of our electricity use was economy7 this is going to cost us a fair bit. 

I’m pretty fed up right now, just off the call with support who were very nice but couldn’t actually do much to help.

Just popping out for a bit to have a shout at the moon.

SteveM

Best answer by Ben_OVO

Morning ​@BeardySteve and thanks for sending in the meter read info.

 

By the looks and sounds of things, the Metering team are still in the process of getting everything updated on your account. If you had two meters previously, and have now moved to one meter, this is a more complex piece of work for the back office to do following the meter exchange. We also need to get the District Network Operator  to update the National Database with the new meter details, as well as closing down the disconnected supply.

 

All in all, it can take up to six weeks for new meter details to be fully updated in all areas they need to be, but this process can be longer when a disconnected meter is involved too. 

 

With regards to meter reads you’ve sent in, it looks positive. From the looks of things the meter has now been reconfigured to be Economy 7 as of yesterday, but the off-peak register has only just started clocking from ‘00000’. You should hopefully start being billed accordingly soon. Please, note, I am only speculating based on what you’ve told us, and we don’t have access to your account on the Forum, so our Support Team will be there if you need any further information.

21 replies

B
Rank 2
BeardySteveAuthor
Rank 2
December 5, 2025

Can I get our storage heaters redefined as an EV and get the electricity at 14p rather than 27p?

I know it doesn’t work like that but I am pretty upset.

Blastoise186
Super User
Blastoise186Super User
Super User
December 5, 2025

Hmm…

Gonna grab ​@Lukepeniket_OVO for this… I feel it’s right up his street.

Can’t make any promises, but he might be able to jump on this.

For now, please show us photos of the meter so we can see the exact setup.

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    B
    Rank 2
    BeardySteveAuthor
    Rank 2
    December 5, 2025

    I don’t have an overall pic of the meter and it’s surroundings but here’s the best I’ve got. Sorry.

    It’s not our permanent home and we’re not there all the time.

     

    B
    Rank 2
    BeardySteveAuthor
    Rank 2
    December 5, 2025

    And according to another post on this forum the meter is capable of running economy7, or is it? I don’t understand these things.

    SGM1416-B - S2 Single Phase 5 Terminal meter with a 2A Auxiliary Relay for controlling storage heaters

    W
    Rank 6
    woodstok2000
    Rank 6
    December 6, 2025

    ​@BeardySteve  That meter definitely supports economy 7 tariffs - you can see the manual here: PDF Meter Manual

    Per the guidance here

    “press the B button once and the screen will show TOU rate 1, which is the day rate. Then press the A button and the screen will display TOU rate 2, which is the night rate.”

    B
    Rank 2
    BeardySteveAuthor
    Rank 2
    December 6, 2025

    That’s what I thought as I could scroll through the various readings and rates.

    I’m beginning to wonder if the engineer felt he was running out of time as he spent over 3 hours with us on a saturday, leaving the house after 6pm. 

    B
    Rank 2
    BeardySteveAuthor
    Rank 2
    December 6, 2025

    I forgot to mention the storage heaters are Dimplex Quantum (fitted about 2014).

    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    December 8, 2025

    ​@BeardySteve I’m sorry to hear of what’s happened here - very frustrating.

     

    We generally don’t change single rate smart meters to be dual rate, however I’m hoping we can make an exception to this rule on the basis that your meter was supposed to be dual rate. Please get in touch with your complaint handler and request this as resolution to the complaint.

     

    I can see ​@Blastoise186 has tagged our Metering expert ​@Lukepeniket_OVO - I’m going to reach out to him internally to get his opinion of this. Hopefully he’ll be in touch soon, and please keep us updated as to how your get on when speaking to Complaints. 

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    BeardySteveAuthor
    Rank 2
    December 8, 2025

    Thanks for getting back to me. There have been developments but I don’t really understand what they mean. I’ve not yet spoken to complaints as I didn’t really understand what I’m seeing.

    Overnight we’ve got a change to our plan and what the meter is returning. And we have a new contract date of 08dec2025.

    Standing charge
    65.98p per day
    Peak unit rate
    30.11p per Kilowatt hour
    Off-peak unit rate
    20.20p per Kilowatt hour

    And the meter looks like this…

    And the meter history looks like this…
    Date              Register     Reading    Type
    8 Dec 2025   Peak            00942   Other
    8 Dec 2025   Off-peak      00000   Other
    7 Dec 2025   Anytime       00917   Smart
    6 Dec 2025   Anytime       00899   Smart

     

    Since the meter went in (and we got it switched to 30min readings) we’ve only had  daily Smart readings so I don’t know what the Other type means. 

    I’m going to see what it looks like tomorrow and take it from there.

    I’m hoping it looks positive. Any feedback welcome.

    SteveM

    Ben_OVO
    Community Manager
    Ben_OVOSolved
    Community Manager
    December 9, 2025

    Morning ​@BeardySteve and thanks for sending in the meter read info.

     

    By the looks and sounds of things, the Metering team are still in the process of getting everything updated on your account. If you had two meters previously, and have now moved to one meter, this is a more complex piece of work for the back office to do following the meter exchange. We also need to get the District Network Operator  to update the National Database with the new meter details, as well as closing down the disconnected supply.

     

    All in all, it can take up to six weeks for new meter details to be fully updated in all areas they need to be, but this process can be longer when a disconnected meter is involved too. 

     

    With regards to meter reads you’ve sent in, it looks positive. From the looks of things the meter has now been reconfigured to be Economy 7 as of yesterday, but the off-peak register has only just started clocking from ‘00000’. You should hopefully start being billed accordingly soon. Please, note, I am only speculating based on what you’ve told us, and we don’t have access to your account on the Forum, so our Support Team will be there if you need any further information.

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