Difficulty due to RTS meter being inside beside fuse boxes and not outside in main meter box?

Howdy ​@ColliesRGreat ,

I think I know what you’ve got, but could you show us some snaps to be sure please? If it’s what I think it is, a solution is coming very soon so don’t panic.

Hi ​@ColliesRGreat and welcome to the OVO Forum!

As ​@Blastoise186 has said, try not to panic - we’ll do our best to get you sorted. Once you’ve sent in the photos as requested we’ll be able to get one of our Metering experts to check over them and get a better answer for you.

Blastoise186 and Ben_OVO many thanks for your reply and also for taking the time to engage with my query, much appreciated. I took some photos of my meter setup in the flat as requested that show both the RTS meter inside the property next to the main fuse boxes and also the main PAYG meter outside the property in the meter box in the communal hallway.

​@ColliesRGreat many thanks for the clear photos. I’m tagging ​@Lukepeniket_OVO here to get his expert opinion on this one, he should be in touch soon 😁.

hello all!

Yes remote RTS setup but im also looking at that backboard thinking is it a ACM? Could you DM me an account number so I can have a look in the background? cheers

I have sent a DM to you.

Thanks.

​@Lukepeniket_OVO Hello, and thank you kindly for taking the time to look at the photos and do some investigation. I am assuming the solution will be available and the meter changed before the dealine of the end of this month?

I tihnk what is hugely frustrating is that the flat is part of a group of 6 flats that were all built at the same time and all their RTS meters would appear to have been removed and swapped with smart meters. I opened the outside cabinets of all the other properties and they all have smart meters installed. It is most likely that at the time of construction (80’s) all 6 flats would have had the same electricity installations. It seems dissappointing that OVO do not seem to have a solution for this, yet other suppliers do…

Thanks again for your help.

Morning!! =]

​@ColliesRGreat, the switch off wont be an immediate deadline where everyone goes off at the same time. Our solution is really close to being signed off and enabled, once that is done everyone will be contacted in due course =] sorry I cant offer more at this point.

In the 1980s, there was no distinction between electricity suppliers and electricity distributors; the Electricity Board saw to everything for the customer. This changed after privatization, and it’s likely that RTS systems in houses just fell into a grey area between supplier and DNO. Many RTS systems were removed before smart meters were introduced, meaning that a subsequent smart meter exchange wouldn’t have presented the sort of challenge you’re now facing. I’m sure it’s not just a question of some suppliers being able to do the job while others can’t. In your part of the world, the supplier/distributor/transmitter/generator relationship was fundamentally incestuous until just a few years ago, with Scottish Hydro/SSE responsible for everything as far as the customer was concerned. OVO acquired an awful lot of conflicts when it took over SSE’s retail arm in 2020 ...