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Rank 1
burtonda
Rank 1
October 18, 2026
Question

Data unavailable on smart meter

I had a new smart meter fitted about a week ago, it was working fine and then suddenly today the display reads:

No data available

Waiting for current data

Gas data unavailable 

Elec data unavailable 

 

How does this get fixed?

2 replies

juliamc
Rank 20
juliamc
Rank 20
October 18, 2026

It’s the In Home Display that’s showing that message. If you search for IHD topics on this forum you’ll find an explanation 

    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    October 19, 2026

    Good morning ​@burtonda and a warm welcome to the OVO Forum community.

     

    Please try turning off the In Home Display (IHD) and turning it back on again, placing it as close to the electricity meter as possible. If this doesn’t get it showing data, please contact our Support Team. They’ll be able to send a remote request called an ‘XJOIN’ to your IHD, which should hopefully get it working again. They’ll also be able to check whether the issue is with the smart meter itself.

     

    As ​@juliamc suggests, we have lots of useful smart and IHD related articles. I’d recommend checking the Forum Library section on this here.

     

    Let us know how you get on, and if you have any further questions.

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