My meter isn't showing my top up payments and I only have the emergency credit left. I've tried to ring OVO only to be told that they are closed no matter what time I ring. Has OVO gone bust?
Question
can't get through to OVO on phone
+9- Super User
Hi
Nope! Still open as normal! Try again tomorrow morning - Monday mornings just tend to be insane.
Try this in case it helps:
You can use the codes in the app to force the top-up through.
+4
Did you manage to type the codes into the meter following
Please let us know how you’re getting on, and reach out to our Support Team if necessary.
+5- Super User
Are you ringing the right number?
Are you a Pay as you Go customer? Here are our opening hours and contact options below:
- Phone: 0330 175 9669
Our opening hours are Monday to Friday, from 8am to 8pm
& on Saturdays and Sundays, from 9am to 5pm.
- Webchat: Chat with us
Our opening hours are Monday to Thursday, from 8am to 8pm, Friday 8am to 6pm
& on Saturdays and Sundays, from 9am to 5pm.
You can also find us on Social Media by sending a private message on the channels below:
We’ll respond to any messages as soon as possible if sent outside of working hours.
If you’ve got an emergency with your meter, you can chat with us online. Or call us on 0330 175 9669 24 hours a day, 7 days a week.
Log in to the OVO Forum
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Contact us
Tips & advice
Resources
For business
OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at 1 Rivergate, Temple Quay, Bristol, BS1 6ED.
OVO (S) Gas Limited is part of OVO Group Ltd