About a year ago I had Ovo update the gas and electricity meters from older traditional ones to new smart meters.
However my landlord has indicated a preference for traditional meters for practical reasons, and wishes me to organise an engineer to revert the smart meters back to what they used to be. They argue it’s considerably easier for me as the account holder to have this done.
Do I even have this option to revert back to traditional meters?
If not with Ovo, would another energy supplier help?
Hi @fraserlennon and welcome to the OVO online community.
Great question to ask here about the possibility of replacing your smart meters due to a landlord’s request. Our community volunteer, @Blastoise186 has hit the nail on the head with this advice:
Blastoise186 wrote:
Unfortunately, this is not possible unless there’s a very specific reason. I don’t think OVO or any other supplier would revert the meters back if it’s purely because the landlord doesn’t like them and I’d be curious as to what they mean by “practical reasons”.
It’s probably also worth mentioning that the meters belong to OVO and not to the landlord
As the bill-payer it was up to you to decide that you wanted smart meters installed and as these meters are technically still owned by the supplier, we wouldn’t offer to remove them, even upon a landlord’s request. It’s worth assuring your landlord that having smart meters offers some great benefits for them. It removes the chance of usage or meter reading disputes when there’s a change of tenancy, as we should receive the readings automatically.
Hope this advice is helpful - let us know if you need any more help!
Hi @fraserlennon and welcome to the OVO online community.
Great question to ask here about the possibility of replacing your smart meters due to a landlord’s request. Our community volunteer, @Blastoise186 has hit the nail on the head with this advice:
Blastoise186 wrote:
Unfortunately, this is not possible unless there’s a very specific reason. I don’t think OVO or any other supplier would revert the meters back if it’s purely because the landlord doesn’t like them and I’d be curious as to what they mean by “practical reasons”.
It’s probably also worth mentioning that the meters belong to OVO and not to the landlord
As the bill-payer it was up to you to decide that you wanted smart meters installed and as these meters are technically still owned by the supplier, we wouldn’t offer to remove them, even upon a landlord’s request. It’s worth assuring your landlord that having smart meters offers some great benefits for them. It removes the chance of usage or meter reading disputes when there’s a change of tenancy, as we should receive the readings automatically.
Hope this advice is helpful - let us know if you need any more help!
Ask your landlord before requesting a smart meter. They're unlikely to refuse but you shouldn't be making this sort of change without their permission.
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