Can a smart meter install disrupt your broadband connection and mobile signal?

Hey ​@shetland,

Is this now resolved? Did we get to the bottom of it? 😊 I can see some helpful suggestiong from our community members!

 

I’ve left it connected for now, the interference with other wifi/etc. units in the house appears to have disappeared, so hopefully everything has decided which channel is best.

Not done exhaustive testing yet, been busy with other stuff, but it is better at first glance. ( Alexa has stopped stuttering for example. )

If it doesn’t settle down completely, I’ll just unplug it.

I did ponder a signal checker, but since those are super expensive, like £1,000 I decided the cheaper option would be just to unplug it, if things are too much of an issue. :-)

I notice at the moment, the unit itself, is a bit wonky when it comes to giving you daily cost figures, eg. during the day it slowly creaps up in cost, then, come midmight, suddenly the price jumps and yesterdays is not what it said it was 5 minutes ago !

Check a few hours later, and it seems to have changed its mind again, this time giving what apears to be more realistic figures for yesterday and the day before.

I think I read someplace, that takes a while to settle down too, eg. months.

So its semi useful for letting you tweak your heating settings between, I can afford it but its not very warm, to I can’t afford it and its quite warm !

A barmy 12c here during the day, and 9c at night, so heating is very much still needed.
 

If you do put it in Freecycle or recycle please do the factory reset which you can do from a menu or quite often you can poke an unfolded paper clip (will these become extinct?) in the small hole usually at the back.

My second hand EV came with a whole load of information in the infotainment system including where the car was parked at night, names and numbers in the phone directory and places set up in the satnav that the garage didn't clear. Oops!

Just a heads up.

Please don't throw out your IHD! If you move out, the next resident will need it.

If you really don't want to use it, I recommend you just put it away in a cupboard. 

Hey ​@shetland,

Just wanted to add this really helpful webpage: https://www.ovoenergy.com/help/article/in-home-display-troubleshooting

It’s important to remember that while the IHD is a helpful tool (provided it’s working as it should), you’re billed based on the smart meter readings. So if the IHD is showing innacurate information, this won’t necessarily affect your bills provided your smart meter is sending us readings.

Talking of IHD’s, it appears I got a  IHD3 model with my new smart meter install the other day, would the better version IHD6 V2 be able to replace it without issues with the smart meter itself ?

Or is the IHD3 the best that specific smart meter can match with ?

If a  IHD6 V2 is possible, can I just get one cheap off Ebay and use it ?

You can use any IHD that OVO provides and can mix and match them - up to four can be active at once without issue.

What you can’t do, however, is grab one off of eBay and try to use that - those ones are banned because they’re from unauthorised sources and are technically “stolen” as they remain property of the supplier, not the customer or whoever is flogging them on eBay.

You do have options though!