balance differences

Is this a PAYG meter or a Credit meter?

It would be helpful if you could post photos/screenshots of what you are seeing in each of the IHD/app/online portal.

Morning ​@Debbiec63 and welcome to the OVO Forum community.

Is this issue still persisting? It would be great if we can get some photos / screenshots as ​@Nukecad has asked for - just make sure that any screenshots of your app / online account don’t include any security info like your address or account number.

I’m going to assume that you may be a PAYG customer - please let me know if this is incorrect. When you wrote this post, had you recently topped up the meter? If so, it can take a while for the top up to register on your meter, your IHD, and app / online account, and the balances shown in these different places will update at different times. If you’d recently topped up, please could you check everything again today and let us know if it’s all looking ok?

If everything is still incorrect, I’d recommend turning your IHD off and back on again, and set it up as close to the electricity meter as possible. Please also delete the app from your device and reinstall it, so that you’ll be on the latest version. Please also ensure that you’re on the new app. You can find out how to log in, and navigate the new app / online account via this guide: