Bad Communication 👎

I'm not sure what you mean by “bad to get hold of”

There is a choice of contact methods - telephone, web chat  social media (facebook, instagram  X),  or email.

It’s also good to specify is it about your energy account or the forum one?

As this is a first post then I had assumed it was the online account password that needs changing.

However you can change your passwords yourself;

If it's for this forum then you can change your own password in your profile.

If it's for the app the you can change your own password on the login screen.

If it's for the app the you can change your own password on the login screen.

A warm welcome to the OVO Forum ​@fran.58fd.

If you need to reset the password for your online account, please follow these steps:

• Visit https://my.ovoenergy.com/login
• Click ‘set up account’
• Enter your email address when prompted
• You’ll be sent an email containing a link to set a new password
• Once you’ve set a new password you should have access to the online account

Let me know how this goes.