Hello,
At the start of the year, I change my billing type to ‘fixed’.
This coincides with my smart meter only showing £0.64 daily, no other energy usage.
I suspect this is the standing charge rate.
I have turned the meter off overnight hoping it would reset, but it still only shows £0.64.
Any ideas?
Best answer by Firedog
The IHD gets its tariff information from the meter. If you touch the OK button, then again to open the Account information menu, then use the right arrow to go through the items in turn, you should normally see both the current tariff and the standing charge. It looks as if the new tariff data hasn’t been pushed out to the meter after it changed. Contact Support and explain the problem, asking them please to Update tariff information for your meter. They should be able to do it there and then and tell you when they have done it.
+5The in home display (IHD) doesn’t always reflect the latest info but as it’s the smart meter itself which gathers usage via the readings, that should make an accurate bill.
You could try to reboot the IHD but you need to make sure that all power is off for a minute or two, including any internal batteries.
Hi BPLightlog,
Thanks for the quick response.
Please see attached photos.
I have unplugged and turned the IHD off.
It’s weird that it used to have a usage total then it changed to just the total standing charge, without usage.
The IHD gets its tariff information from the meter. If you touch the OK button, then again to open the Account information menu, then use the right arrow to go through the items in turn, you should normally see both the current tariff and the standing charge. It looks as if the new tariff data hasn’t been pushed out to the meter after it changed. Contact Support and explain the problem, asking them please to Update tariff information for your meter. They should be able to do it there and then and tell you when they have done it.
Hey
I can see our community members have given some helpful advice here. Just wanted to add the following that may be helpful to you:
Thanks folks,
I will attempt these suggestions after work today and hopefully get a successful solution.
Much appreciated
Hi Team,
Phoned customer services on Friday, they reset the tariff in the background for the smart meter, said to turn the IHD off and on then leave it next to the meter for the update to take effect.
It’s Sunday night and the meter is still reading £0.64.
Any ideas?
Sorry to hear that. What sort of meter* do you have? If you post a clear photo of it so the display and other markings on it are legible (touch a button to light up the display if necessary), we’ll be able to tell you how to find out whether the updated tariff information reached the meter or not. If it did, the problem is with the IHD. If it didn’t, Support may have to send the update again. If that doesn’t help, the meter itself may be faulty.
* Just to be sure: the meter is the device on the wall in a box or cupboard where the electricity supply comes into the building. The ‘meter’ you referred to in your original question is the In-House Display (IHD), which just receives some of the information from the meter itself and displays it in a more convenient way. All the important information about your account, including meter readings, usage data and live billing details, should be available online. The information shown on the IHD has no bearing on the state of your account - it’s just a guide to what’s happening at the moment.
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
