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Indra Charger and two EVs- Why can't I set up a second app?

  • February 14, 2024
  • 9 replies
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For the last year only I have the app for Charge Anytime on my phone. My wife doesn’t have it. Long story to why I have it and a lot of issues relate to setting it up.

fast forward to the other week. I was away working and my wife says her car didn’t charge. I checked the Indra app and could see it didn’t charge. Now my wife wants the app!

However I’ve tried to set the app up for her ( thought just could put my details in on her phone) but doesn’t work. The app says connected on my app on my iPhone but on her Samsung S23 it says not connected.

we have to use an Indra charger as it’s compatible with charge anytime as Our VW e-Golf isn’t a compatible car.

Has anyone had experience with Indra chargers. I’m pretty certain I’m using the the correct app as it’s talking to Ovo and I’m getting the credits but Indra reckon I’m using the incorrect app. 
In a nut shell All we want to do is see the charger connected on two different handsets so we can tell it’s in Idle state waiting to charge.

Best answer by Emmanuelle_OVO

Updated on 18/02/25 by Ben_OVO

Hey @Davewn2,

 

The team advised as you have an Indra charger, you'd be better off getting Indra to move your account over to the Indra Web Portal (instead of Indras own app) so you can get Charge Anytime through the charger. That way you wouldn't need the Charge Anytime app at all (which links to the cars) you could just have the charger integration instead. 

 

Hope this helps.

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BPLightlog
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  • BPLightlogPlan Zero Hero
  • Plan Zero Hero
  • 2733 replies
  • February 14, 2024

Hi @Davewn2 , have you added the second car to your account? 
Not sure if this thread might help 

There’s also something here about using the ‘correct’ Indra system

https://forum.ovoenergy.com/my-smart-home-138/how-to-set-up-your-smart-charger-to-use-it-with-charge-anytime-16772

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  • Davewn2
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  • 7 replies
  • February 14, 2024

We only have one EV but want the app on two phones/devices. Sound simple like install the app on both devices then log in with the one account details on both but unfortunately not working. Ask Indra and either I’m speaking a foreign language or they just don’t understand the issue without throwing obstacles in the way like using the incorrect app.

BPLightlog
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  • BPLightlogPlan Zero Hero
  • Plan Zero Hero
  • 2733 replies
  • February 14, 2024
Davewn2 wrote:

We only have one EV but want the app on two phones/devices. Sound simple like install the app on both devices then log in with the one account details on both but unfortunately not working. Ask Indra and either I’m speaking a foreign language or they just don’t understand the issue without throwing obstacles in the way like using the incorrect app.

Ah, ok, I misunderstood. 
Presuming that you’ve got the same credentials to log in on both phones (not sure if you need the OVO app in the background).

You could try asking the tech team

chargeanytime@ovoenergy.com 

Every 24 hours, enough sunlight touches the Earth to provide the energy for the entire planet for 24 years
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  • Davewn2
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  • February 14, 2024

I think that email address may have changed. Just getting a bounce back.

BPLightlog
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  • BPLightlogPlan Zero Hero
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  • 2733 replies
  • February 14, 2024
Davewn2 wrote:

I think that email address may have changed. Just getting a bounce back.

That has been in use for a while. Try 

chargeanytime@ovo.com which has also been used

Every 24 hours, enough sunlight touches the Earth to provide the energy for the entire planet for 24 years
Emmanuelle_OVO
Community Manager
  • Emmanuelle_OVO
  • Community Manager
  • 2569 replies
  • February 15, 2024

Hey @Davewn2,

 

I’ll ask the team about this and report back 🙂

Renewable Energy? Big Fan.
Emmanuelle_OVO
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  • Emmanuelle_OVO
  • Community Manager
  • 2569 replies
  • Answer
  • February 15, 2024

Updated on 18/02/25 by Ben_OVO

Hey @Davewn2,

 

The team advised as you have an Indra charger, you'd be better off getting Indra to move your account over to the Indra Web Portal (instead of Indras own app) so you can get Charge Anytime through the charger. That way you wouldn't need the Charge Anytime app at all (which links to the cars) you could just have the charger integration instead. 

 

Hope this helps.

Renewable Energy? Big Fan.
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  • Davewn2
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  • 7 replies
  • February 15, 2024

I don’t have Ovo charge anytime app. I just have an Indra icon on my phone. It may just be a short cut to the portal. I’m not sure if Chris at Indra has done something because now when the car is plugged in it goes on charge straight away whereas a few weeks ago it would charge 23:00 till the early hours. Therefore I’m missing out on credits.

Emmanuelle_OVO
Community Manager
  • Emmanuelle_OVO
  • Community Manager
  • 2569 replies
  • February 16, 2024

Hey @Davewn2,

 

I’m sorry to hear this,

 

I think the best thing to do is get back in touch with Indra, if that fails, contact chargeanytime@ovoenergy.com. 

Renewable Energy? Big Fan.

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