App Usage and Clock Change impacts on Power Move Flex

Prompted by a different question, I discovered that this trial was scheduled to end on 25 March 2025. That means that the 31 March event shouldn’t have happened; even if all 40,000 customers took part, I doubt that any of them got any reward - a bit of right-hand/left-hand, by the looks of it.

It also means that whoever designs the template for the update emails has to go back to the drawing board, because the comment that ‘your smart meter stopped sending readings’ is just wrong. The meter would probably have delivered the usage data had it been asked to, but the left hand didn’t ask because it realized a few days late that the trial should have ended by then. Another change to the template they might consider is amending the Contact us link, which isn’t really helpful. This is a better place to direct to IMO: https://www.ovoenergy.com/help#contact_us_container. 

There are apparently more trials coming - let’s hope the PMF team get their act together before the next one. I don’t know whether the PM people monitor this forum group, but I’ll ping our contact there anyway, with apologies if he didn’t want to be disturbed just now: ​@Ash_OVO 🙂 

I am not sure if everyone got a bonus for being successful in 50% of events each month - I received £3 bonus if I achieved 50%.  I wonder if anyone missed out on their bonus because of the 31 March issue ?

Hey ​@Firedog & ​@DuncanL,

I’ve forwarded this topic to the team & they’ve advised your feedback has been taken into the designs for the next trial! 😊