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Rank 1
Jordong1990
Rank 1
March 16, 2026
Solved

Why do I see a "we're setting up your smart meter" error message on Power Move?

I have been with Ovo since October after moving into a property with a smart meter. I have been opted into Power Move for months but all what i see on that page is ‘Were setting up your smart meter’ if no update in 48 hours, contact us. Has anyone had this before? I can see my usage on the other part of the website. Just not on power move

Abby_OVO
Abby_OVOBest Answer
Community Manager
March 18, 2026

Hey ​@Jordong1990 

 

I reached out to the Power Move team about this who’d like to try and fix the issue, it’s something that usually does fix itself as some of our other users have seen, but requires contact to the Support Team when it takes a while. The are hoping they can do it without you having to take that step to Support now you’re already here.

 

I’ve sent you a PM if you could reply, I’ll pass the details to the team so they can attempt to resolve this for you.

Currently Playing: She's Electric
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7 replies

Newcomer
Jason1972
Newcomer
March 16, 2026

I had that for about a week but it sorted its self out in the end

Rank 1
Jordong1990Author
Rank 1
March 16, 2026

Guessing im gonna have to contact Ovo, its been way longer than a week 😂 ,m

Newcomer
Jason1972
Newcomer
March 16, 2026

There pretty good on the phone but dont use there ai thing that's useless lol

Rank 12
Bendog
Rank 12
March 17, 2026

Guessing im gonna have to contact Ovo, its been way longer than a week 😂 ,m

I find the best way to contact OVO is via the Messenger function on the OVO Facebook Page. It beats sitting on the phone waiting for it to be answered.

Newcomer
Jason1972
Newcomer
March 17, 2026

I dont do face fake as there is a fake OVO on there 

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    March 17, 2026

    Howdy! Just gonna sliiiiiiiiiiiiiiiiiiiide in here for a sec.

    Official contact methods can always be found here:

    Just so you’re aware, OVO no longer uses WhatsApp as a contact method as that one was disabled last year.

    I’ll see if I can ask someone I know about this issue, please bear with me.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Abby_OVO
      Community Manager
      Abby_OVOBest Answer
      Community Manager
      March 18, 2026

      Hey ​@Jordong1990 

       

      I reached out to the Power Move team about this who’d like to try and fix the issue, it’s something that usually does fix itself as some of our other users have seen, but requires contact to the Support Team when it takes a while. The are hoping they can do it without you having to take that step to Support now you’re already here.

       

      I’ve sent you a PM if you could reply, I’ll pass the details to the team so they can attempt to resolve this for you.

      Currently Playing: She's Electric
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