Why do I not have my Power Move credits?

The Power Move team has responded. They prefer to remain anonymous but are cool with me relaying what they sent over. They’re watching me these days, so they’ll ping me with any corrections if I somehow get this badly wrong.

The answer to your question that I couldn’t answer can be found in the FAQs. I’ll drop a link here so you can check them out. My contact has commented that the cut-off time will formally/officially become part of the T&C from February onwards - there’s still a bit more tweaking that needs to be done first.

The biggest snag that they’ve seen which causes these drop-outs is basically the sheer volume of activity that goes through DCC (and the infrastructure as a whole!) these days compared to the past. It’s getting more heavily loaded as more Smart Meters not only join the network (such as when a customer upgrades to Smart), but also when they get migrated to Half-Hourly Readings for both Billing and Settlement purposes. That in itself is a good thing - it ultimately gives the industry more data and insights to play with - but the downside is that it can slow down the capture process related to the data OVO needs to number crunch Power Move stats and credits because of the sheer volume of traffic going through the network and only so much capacity as to how much can be shovelled down the lines at once.

That’s the reason why you’ll sometimes get the “no communications” error - if your meter was consistently unable to submit by the deadline, the system has to give up and start number crunching whatever data it does have so as not to jam things up for everyone and get the weekly/monthly updates out within a reasonable timeframe.

The team is keeping an eye on things and will review whether to get the spanners out and bash the engines again until they behave if needed. Likewise, they’ll also consider adjusting the deadline if they absolutely have to, but it’s a tricky balance and isn’t guaranteed.

I hope this helps. If you’ve got any other questions, feel free to drop them here and we’ll answer them if we can.