Power Move not showing in dashboard, when will this be fixed?

Hi just checked mine and all is working as it should, running Android 14 😊

Howdy ​@SarahJo and ​@johnr64 !

I can’t seem to reproduce this myself, but I’m happy to flag this up with the Power Move team just to be safe. Please bear with me and I’ll write up a quick heads up in a moment and fling it their way.

In the meantime, if you could give OVO Support a shout, that would be great as they can get this looked into for you.

Thanks!

Hey ​@SarahJo 

Sorry to hear of the issues you’re having,

Can you please upload a screenshot to this topic so I can forward it on to the team.

If you send me a private message with your account number I can get someone to look into this further for you.

I was wondering if this issue has been resolved as I'm having the same issue now.

Has this been fixed? I’m having the same issue now, I’ve logged out of the app and in again but it looks the same as the screen shot above.

​@EssyC thanks for your post and welcome to the OVO Forum 😁.

Please could you try uninstalling the app from your device and reinstalling it? This will mean you’ll have the latest app version. Please also log into your online account and see if the Power Move information is displayed correctly there.

Let us know how this goes. If the above doesn’t make any difference, and you still get the same message as shown in the screenshot above, then maybe your smart meter(s) isn’t in good enough comms with us. Have a check of the meter reading history on your app or online account. Your smart meter(s) needs to be set to provide half-hourly readings, and your reads should be displayed each day like in this screenshot:

I’ll include some guides below for checking and changing your reading schedule, and diagnosing smart meter issues online:

Just to note that the online account no longer shows any Power Move information - it just tells you that Power Move is now in the App:

​@EssyC I would look under usage in the app or online account portal and check if your smart meter is still sending the half hourly readings that are needed for PM.

We have seen a couple of cases where the meter had mysteriously changed itself to only sending daily readings so PM didn’t have the half hourly data.

Thanks for your replies; I’m using the app on an Android phone, I reinstalled and it made no difference. The website shows my meter is sending a reading every half hour.

​@EssyC thanks for trying that, much appreciated. 

I’m still waiting to hear back from our Power Move team about this; they’re looking into it. They have suggested that this might be to do with a wider technical issue, but I don’t have any concrete answers yet. We’ll get back to you as soon as we have an answer.

Quick update - I just received my bill and theres no mention of Power Move credits on there either. Its been an issue since joining Power Move Flex, IDK if its connected.

Hey ​@EssyC,

I’ll reach out for your account number through private message so the team can take a look for you.