Skip to main content
Rank 3
Norman
January 29, 2026
Question

Power Move

  • January 29, 2026
  • 12 replies
  • 342 views

Anyone else having problems with Beyond/Power Move, specifically opting out of Power Move then wanting to rejoin? 

I opted in to Power Move (Oct 2025) but found it nigh on impossible as a pensioner to move my power use so as to earn any entries so opted out after 3 months (1 Jan 26) as I thought what's the point!

However as we are now through the worst of the winter so will soon be cutting back on heating I reconsidered and thought I'd give Power Move a second try, however when I tried to opt back in, via the app on my phone I just keep getting the unhelpful message:

   "We couldn't update your settings. Check your connection and try again".

What connection am I supposed to check and how? My electric meter already sends half hourly data and in all other respects the app works fine.  

I contacted Customer Services who couldn't help other than to say as I opted out on 1 Jan perhaps I had to wait until 1 Feb to rejoin! (The terms & conditions state customers can opt in/out "at any time", no mention of having to wait to rejoin!). I have also reinstalled the app in case that was causing a problem with cache/settings but no change. I will wait until 2 Feb and try again to opt back in but I'm not holding out any hope so thought I'd ask on forum if others have successfully opted out and back in to Power Move.

12 replies

Show previous replies
Rank 3
NormanAuthor
February 12, 2026

Hi Chris, no I was unable to get the matter resolved. While I still can't rejoin PM I have done further research and all points to OVO financial difficulties worsening so I have told customer support to close my issue as I'm sure they have more pressing matters to deal with.

Currently my supply is fine and I'm keeping a daily watch on my account and that's all I'm really bothered with until my current fixed plan ends. I've been with OVO since the beginning (2009/2010) but can't see myself staying with them as it seems the bigger they have become the more convoluted their systems & processes have become and in consequence the more issues have arisen and unfortunately customer service has suffered.

Chris_OVO
Community Manager
Chris_OVO
Community Manager
February 12, 2026

Hey ​@Norman, 

 

It sounds like you might be facing a technical issue that’s stopping you from rejoining since you previously chose to remove your account from Power Move. If you’d like, I’d be happy to send you a private message like Ben has offered before. You can share some account information with me, and I can reach out to our contact in the Power Move team to find out what’s going on. We really want to help you sort this out!

 

You bring up a great point about how larger businesses can struggle to maintain a good customer experience. I often wonder if I’m being too tough on customer service interactions myself, and I think a lot of us can relate to that feeling.

 

This year, our main goal is to simplify some of the more confusing parts of our business and to improve our customer service to a whole new level. I really hope you’ll stick with us on this journey. But if you decide to go in a different direction, we wish you all the best in your future adventures!

Renewable energy jokes never get old.
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd