Is anyone else having issues entering power move on the app
I was already on before the updated version on Feb 1st
When trying to join on app now saying
"We couldn't update your settingsCheck your connection and try again"
Tried deleting app and restarting but without success
Thanks in advance
Stuart
Best answer by johnr64
Hi Stuart,
Very Strange, i guess you can login to the OVO app without and issues and when scrolling down to the “Lower you bill” header you can see the Power Move Tab, does yours say POWER MOVE with (Active) in blue next to it and See your latest progress and when you tapping on the tab yours just stops,
have you tried the PC web browser version, it should work on a smart phone, i have just checked my desktop version and I'm able to access Power Move using my current OVO APP logo in Details:
https://account.ovoenergy.com/power-move
regards,
john.
Morning everyone,
I’ve asked the team for an update on the above issues and this is the current advice we have:
We’re aware of a small group of customers that are currently blocked from joining Power Move. We’ve been working hard with the team at Kaluza to resolve this but it’s taking longer than we expected. We’re still working hard on a fix and as soon as we have one available we’ll update this thread with more information. We’re sorry for the inconvenience this has caused!
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