New Power Move on app

Hi Stuart,

              I`ve just checked the OVO App and the Power Move “portion” is accessible without any issues, i am currently running Android 14 and the OVO app version is 19.5.1,

regards,

john. 

Hi John

Thanks 

I've just checked and mines both the same

I've been in touch but nobody sure what's causing the issue

It's as though there's no Internet access but no connection  issues with anything else

I'm running out of ideas

Have a good evening

Stuart

Hi Stuart,

              Have you tried to “Clear Storage” of the app (Remember to write down your login details before deleting) and/or re-install the app, maybe you have some corrupt data :-( ,

regards,

John.

Hi John

Yes tried a couple of times reinstalling the app

Used home wifi and my mobile data 

Turning phone off and re starting

Ran out of ideas 

Thanks again

Stuart

Hi John

After clicking through the accept terms and conditions 

This is what appears ???

Hi Stuart,

              Nice screen shot, have you tried to use the web browser link 🤔

Hi Stuart,

                Here's my OVO App version. 

Hi John

Yes that's where the screenshot from

Been trying since about the 27th Feb OVO have said I'd be automatically entered into the power move again so fingers crossed

Thanks for your assistance much appreciated 

Stuart

Looks like somone on forum is having the same issue

Not only me then

Stuart

Seems that way! I’ve fired off the SOS Flare so that should get someone’s attention in the morning.

This is being investigated now - hang in there for a bit and I’ll let you know when my contact gives me an update

Hey ​@johnr64 

Sorry about the issues you’ve been having trying to sign up to Power Move. I'm going to reach out to you via private message to gain some details so we can check this for you.

Look out for a PM here soon.

​@stumadey  I’ve replied on this thread, you’ll receive a message too.

Not had any update on this issue so not sure what's happening?

Stuart

Morning ​@stumadey,

I just asked the team and they’re also waiting on updates on their side also. They’ve said they’ll do some chasing tomorrow and try and get more information that we can share. I’ll keep you updated when we know more. 

I have the same issue where power move is shown as available in the app but I get the unavailable , check connection message.  This has now changed to a message telling me that my account is not eligible.  I have 2 accounts in my app - the other one worked fine so it’s not app version related.  I did receive an email saying I had registered for power move, but it still shows as inactive.

Hi Sevan

I've only the one account

It's still saying check connection as above and saying join now in green

??

Stuart

Had an email today asking me to join power move quite ironic

I wish

I have had an email too, and when I tried to join it gave me the same ‘We couldn’t update your settings. Check your connection and try again’ error message. Have updated the app, and when I tried John’s browser link above it just sent me back to the app again. I hope there is a fix to this glich and someone from OVO can contact me to assist.

Russell

Hi Russell

Exactly the same here

I've sent another email to the ovoenergy help and I've had a reply, so hoping that they'll take a look. I presume they are having issues trying to solve the problem.

Stuart

Hi Stuart,

Thanks for letting me know - if you hear any update from them please forward onto me.

All the best,

Russell

Similar for me as well. On Android, app version 19.5.1(498) Power Move doesn’t show up at all - I’ve been updating the app and uninstalled/resinstalled the app several times. But logging into the same account from an iPhone (v19.5.1, 493), it shows up.

I also hope that I was automatically joined into the program, becasue it took me a few days to consider using a different phone to log in.

Hi Stuart

My name is Sihle the zero carbon living advisor from the OVO Team. Thank you for getting in touch us about this I am happy to help you with this. Please give it a couple of days you should be able to put on the power move on your app.

This is the latest email I received on Friday

My current app version is also 19.5.1

Will see if anything changes later in week 

The Power Move link has always been on my android just not able to join because of the connection issue

Stuart

Hello,

I have also been having the same issues for about a month  now since I received the email.

I have an iPhone running version 18.3.1 and app version 19.5.1. It will not let me sign up to O

Power Move through the website.

Anyone had any joys yet or worked out how to sign up?

Thanks :)

Good Morning

 I’ve had a reply from the help ovoenergy email address,  but only to say I’m still in  power move and I will get an email at the end of each month to tell me if I’d won any prizes and my usage, but sadly no update on the issues accessing the app I’m still having the same “ connection issues”

Stuart