Skip to main content
Rank 1
StarJac
Rank 1
August 9, 2025
Solved

Information about when you receive credit for Power Move on your account

  • August 9, 2025
  • 6 replies
  • 266 views

Hello, I am new to Power Move and few weeks ago I was given 30 minutes of free electricity one day. It said I would get a credit on my next bill but have not seen anything yet, just was wondering if anyone could tell me when I would expect it? Also I filled in a form when joining and it said I would £5 credit but  nothing has appeared. Thank you. 

Best answer by Ben_OVO

Morning ​@StarJac and a warm welcome to the OVO Forum!

 

An update from our Power Move team:

 

Summaries will be sent out this week, any free elec used last month gets credited this month

 

Hope this helps 😁

6 replies

Rank 2
alinbongo54
Rank 2
August 9, 2025

Normally any credits are applied the following month.

    Rank 9
    DuncanL
    Rank 9
    August 9, 2025

    I think OVO add up the credit that you have earned at the end of each calendar month then apply it to your next bill.

      Rank 2
      JNeve
      Rank 2
      August 9, 2025

      I don’t understand it at times l haven’t seen when you get credit from reducing electricity or less it’s me. have done the opt in today as l am not out at the moment. but if other people saying you get it at the end of the month etc. maybe that is correct.

        Newcomer
        Aleander
        Newcomer
        August 9, 2025

        So far its been a hash up. I didnt get anything the first month then both months the second month then nothing again this month. 

          Rank 2
          Vickiplum
          Rank 2
          August 9, 2025

          I put the washing machine on at 9.00 this morning, and received an email sent at  10.08 saying there was a power -up event between 12 and 1 when I happened to be out. The short notice of these events doesn't work for me

            Ben_OVO
            Community Manager
            Ben_OVOBest Answer
            Community Manager
            August 11, 2025

            Morning ​@StarJac and a warm welcome to the OVO Forum!

             

            An update from our Power Move team:

             

            Summaries will be sent out this week, any free elec used last month gets credited this month

             

            Hope this helps 😁

            Powered by the Sun
            Terms & ConditionsAccessibility statement

            OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

            OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

            OVO (S) Gas Limited is part of OVO Group Ltd