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How can I sign up for Power Move if I've not received an email?

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Power move page seems to be broken, I haven't had the email for the October/December period yet! Anyone know why?

RiaBest Answer

Rank 7

Updated on 16/01/26 by Abby_OVO

I’ve not had the email either. I just logged into my account and went to power move, scrolled down past the current one and signed up to the Autumn challenged.

How to join Power Move

You can join Power Move in the OVO app if you're eligible and have Beyond.

To be eligible to join Power Move, you need to:

be an OVO customer and have your energy supplied by us
have downloaded the OVO app and unlocked Beyond
have a working electricity smart meter
have a credit meter
have a single rate tariff only (e.g. not Economy 7 or Economy 10)
have an active Direct Debit
have opted into half-hourly meter reads for billing (you can do this when you join)
have opted into half-hourly meter reads for settlement (you can do this when you join)
have an active email address

Please note: not all meter types and tariffs work with Power Move. This means customers with multi-rate meters/tariffs, like Economy 7 and Economy 10 can’t join Power Move right now.

You can also check out the Power Move home page for more on all things Power Move, and sign up there too! Good luck💡

Check out our website for the latest challenge information:

https://www.ovoenergy.com/power-move,

Join Power Move today

Log in to Beyond to get started. Don’t have the app? Download it on iOS or Android to unlock exclusive rewards for free.

Prize draws for each month will always happen the following month. For example, the prize draw for April’s entries will take place in May. We’ll let you know if you’ve won in the OVO app.

Check our FAQs to find out more. Power Move terms also apply.

Show previous replies

P

Peter Forbes

Newcomer

Ah, I have now used a different browser - Chrome rather than Firefox - and I get a differnt home page with the necessarey options so I ahve signed up.

Thanks again.

Peter

Nukecad

Super User

I have now managed to get round the’Oops’ enrolment error by using the browser on my Android phone instead of on my computer.

See this for details:

I said, Hey - Watts going on.

Abby_OVO

Community Manager

Hey @Mike90216

Sorry to hear this.

Nukecad was also having some error issues initially as they’ve mentioned just above, but managed to work their way around it and have now been able to enrol. I’d recommend checking this topic out where they’ve detailed what they’ve done to get around the errors and get enrolled. Thanks @Nukecad for sharing that!

Currently Playing: She's Electric

Abby_OVO

Community Manager

Hey @Peter Forbes

I’m glad you managed to get signed up in the end. Firefox has some blockers that sometimes mean it won’t show all of the webpage, so it’s always worth giving another browser a go. Good luck with the Power Move challenge!

Currently Playing: She's Electric

Firedog

Super User

The link in the email doesn’t work on a PC.

I’ve no idea whether this is relevant, but some browsers - notably Firefox - routinely block some bits of OVO pages. If you’re on Windows, try using its inbuilt browser - Edge. Unless you change the default browser, you’ll have to copy the link from the email and paste it into Edge’s address bar to see whether that helps.

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |

Nukecad

Super User

The link in the email doesn’t work on a PC.

I’ve no idea whether this is relevant, but some browsers - notably Firefox - routinely block some bits of OVO pages. If you’re on Windows, try using its inbuilt browser - Edge.

It was a combination of Firefox and Windows that was causing my problem enroling.

However it was also Firefox browser that I used on my Android phone, and that was successful.

(And hopefully I was in time to get the promised free smartplugs for the first 20,000 enrolments?)

It does seem to me that the webpages have been optimised for mobile use, and not so much for desktops.

I’d suggest that anyone else having problems with the webpages tries a different (Chrome/Chromium based) browser such as Edge and/or a different Operating System, most people will have Android OS on a phone or tablet

I said, Hey - Watts going on.

M

Mike90216

Newcomer

Thanks to those who took the time to respond. I thought I had implied in my post that I had found the App on my Android phone works OK and I had a;ready signed up for the Power Move using the App. I just thought OVO might like to know that it’s not just one person finding that link not working. (I was using MS Edge on the PC - I don’t normally use the App)

Blastoise186

Super User

Just so you know, Firefox on Android basically runs on Chromium rather than Gecko/Quantum so it’s effectively Chrome.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!

M

Mr Raymond Johnston

Newcomer

Is there a problem with power move I have had several emails over the past couple of months to join but every time I log in I always get the same message.