Updated on 05/08/25 by Abby_OVO
Here’s how to request a new card or key
If you’ve lost or need a new top up key or card, you’ll need to contact us to get a new one. They team will either recommend a shop near you to collect a replacement from, or they’ll arrange for one to be posted out to you. This can take between 3-5 days to arrive via post.
How to get in contact about my OVO Pay As You Go account
What support does OVO have available to support customers this winter?
If you or anyone in your household is vulnerable, or just needs a little extra help, our Priority Services Register is a free support service you might find useful.
Struggling with your energy bills? Our Customer Support Package might be helpful to you.
Check out our Help and Support topic for more:
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