Ticketmaster tickets not showing in OVO account – only AXS tickets visible

Hi everyone,

I’m hoping someone can help me with a ticket access issue.

We are a group of four, but I wasn’t able to purchase all four tickets together, so I had to buy them as two separate pairs: two through Ticketmaster and two through AXS. I used the same email address for both purchases.

I can access my OVO and AXS account without any problem, but at the moment I can only see the AXS tickets. The two Ticketmaster tickets are not showing at all.

I tried to contact Ticketmaster but they’re not helpful at all and they’re saying that OVO is entirely responsible for this. OVO Customerservices email is not answering my quiery.

Has anyone experienced something similar when using the same email address for tickets bought through both Ticketmaster and AXS for the same event? If so, how did you manage to retrieve the missing Ticketmaster tickets?

Thanks in advance :)