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Best answer by Blastoise186

Hey ​@emmelinea ,

Please have a word with AXS about that one!

They’re best placed to dig the details. It could just be that the promotor for your event is evil and only releases the tickets two days ahead - it has been known.

OVO is basically just the current brand sponsor/partner of the OVO Arena Wembley - it’s not actually owned or operated by OVO per-se so OVO’s teams can’t assist with this one.

9 replies

Blastoise186
Super User
Blastoise186Super UserBest Answer
Super User
March 10, 2025

Hey ​@emmelinea ,

Please have a word with AXS about that one!

They’re best placed to dig the details. It could just be that the promotor for your event is evil and only releases the tickets two days ahead - it has been known.

OVO is basically just the current brand sponsor/partner of the OVO Arena Wembley - it’s not actually owned or operated by OVO per-se so OVO’s teams can’t assist with this one.

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    Newcomer
    elenajane
    Newcomer
    April 3, 2025

    Hello! I bought tickets for a concert that is tonight, i got an email 2 days ago asking me to download the ovoarena app, but my tickets arent in this OR the axs app despite using matching email address to my seetickets account - when i go to verify my email on ovo arena no email comes through to my email, so i cannot authorise this.

     

    neverthehless i have no tickets on my axs account either :(

     

    the concert is tonight and im worried! pls help

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    April 3, 2025

    Howdy ​@elenajane ,

    Please urgently chat with AXS!

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      Newcomer
      elenajane
      Newcomer
      April 3, 2025

      that phone number doesnt work it says phone line is closed, i’m emailed and on the chat but its a bot so it’s pretty unhelpful

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      April 3, 2025

      Apologies for the delay - I got held up with other things.

      I’d strongly recommend you head direct to the Box Office when you reach the venue. They should be able to sort this out. Please take your Order ID and Photo ID with you as they’ll need that to verify the order.

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      Ben_OVO
      Community Manager
      Ben_OVO
      Community Manager
      April 4, 2025

      ​@elenajane did you manage to get the tickets ok?

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      Newcomer
      Sen
      Newcomer
      January 25, 2026

      Hello,

      I bought 2 Ken Carson tickets for the 16/03/26 event, this was on 18/12/25 have an email showing details of them on Ticketmaster but cannot see anything on AXS or OVO apps and I am concerned (edited by moderator).

      I need confirmation please that will get these two tickets, also took out insurance? 

      I await your confirmation on the same. 

      Kind Regards,

      Anthony Fielding

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      January 25, 2026

      Hi ​@Sen ,

      Please have a word with AXS and Ticketmaster for that one! It could be the tickets aren’t ready to show yet, but they’re best placed to help with that.

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      Abby_OVO
      Community Manager
      Abby_OVO
      Community Manager
      January 26, 2026

      Hey ​@Sen 

       

      Sorry to hear about this, though I am glad to see Blastoise186 has already stopped by with some really helpful advice here.

       

      No one at OVO has access to Ticketmaster systems so you’ll likely need to contact AXS for this.

       

      If the insurance was provided by Ticketmaster, you may need to contact them about that directly, they do have an email service here which you can submit your question to.

       

      Do let us know how you get on.

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