My tickets are not showing in the ovo or axs app which I got from Ticketmaster and I go in 6 days what do I do as can’t seem to speak to anyone
Solved
My tickets are not showing in the ovo or axs app which I got from Ticketmaster
Best answer by Blastoise186
Hey
Please have a word with AXS about that one!
- The online AXS help centre - https://support.axs.com/hc/en-gb or
- AXS Customer service telephone - 0203 481 5506
- AXS Customer service email - emailing supportuk@axs.com
They’re best placed to dig the details. It could just be that the promotor for your event is evil and only releases the tickets two days ahead - it has been known.
OVO is basically just the current brand sponsor/partner of the OVO Arena Wembley - it’s not actually owned or operated by OVO per-se so OVO’s teams can’t assist with this one.
+8- Super User
- Solved
Hey
Please have a word with AXS about that one!
- The online AXS help centre - https://support.axs.com/hc/en-gb or
- AXS Customer service telephone - 0203 481 5506
- AXS Customer service email - emailing supportuk@axs.com
They’re best placed to dig the details. It could just be that the promotor for your event is evil and only releases the tickets two days ahead - it has been known.
OVO is basically just the current brand sponsor/partner of the OVO Arena Wembley - it’s not actually owned or operated by OVO per-se so OVO’s teams can’t assist with this one.
Hello! I bought tickets for a concert that is tonight, i got an email 2 days ago asking me to download the ovoarena app, but my tickets arent in this OR the axs app despite using matching email address to my seetickets account - when i go to verify my email on ovo arena no email comes through to my email, so i cannot authorise this.
neverthehless i have no tickets on my axs account either :(
the concert is tonight and im worried! pls help
+8- Super User
Howdy
Please urgently chat with AXS!
- The online AXS help centre - https://support.axs.com/hc/en-gb or
- AXS Customer service telephone - 0203 481 5506
- AXS Customer service email - emailing supportuk@axs.com
that phone number doesnt work it says phone line is closed, i’m emailed and on the chat but its a bot so it’s pretty unhelpful
+8- Super User
Apologies for the delay - I got held up with other things.
I’d strongly recommend you head direct to the Box Office when you reach the venue. They should be able to sort this out. Please take your Order ID and Photo ID with you as they’ll need that to verify the order.
+4
Hello,
I bought 2 Ken Carson tickets for the 16/03/26 event, this was on 18/12/25 have an email showing details of them on Ticketmaster but cannot see anything on AXS or OVO apps and I am concerned (edited by moderator).
I need confirmation please that will get these two tickets, also took out insurance?
I await your confirmation on the same.
Kind Regards,
Anthony Fielding
+8- Super User
Hi
Please have a word with AXS and Ticketmaster for that one! It could be the tickets aren’t ready to show yet, but they’re best placed to help with that.
+4Hey
Sorry to hear about this, though I am glad to see Blastoise186 has already stopped by with some really helpful advice here.
No one at OVO has access to Ticketmaster systems so you’ll likely need to contact AXS for this.
If the insurance was provided by Ticketmaster, you may need to contact them about that directly, they do have an email service here which you can submit your question to.
Do let us know how you get on.
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