Hello, I’m supposed to go see Aespa on march 2nd at Ovo Wembley but I can’t seem to open my ticket wallet? I know the tickets will only be available closer to the concert but everyone I know can at least open their wallet, while mine shows this message. It’s been like this for months now and I have no idea why.
Best answer by Chris_OVO
Hey
The team managed to get an update for us and the venue have reported they’ve seen a few of these issues coming through. The venue team are currently looking into the issues and working on fixing them but they’ve suggested a few work arounds for now:
The advice is for you to download the AXS app and create an AXS account (if you haven't already) with the email you’ve booked the tickets under. AXS is the ticketing partner for OVO Arena Wembley so all tickets will be accessible through here.
If you or other customers are still having issues you can contact either:
I hope this helps and we apologise for any issues this has caused you. We’re working internally with the venue to get this resolved.
+1Hi
As mentioned, in this situation please contact AXS for help with that, as they’re the ones responsible for the system. OVO Support can’t help with this one as it’s not part of OVO’s own systems.
Hello
Tickets are typically sent over between 2-7 days before the event by the ticketing company in this case AXS, so I'm assuming the shows they haven't received tickets for are happening later in the year i.e. outside of the 2-7 day window - I would check with them re the events they're going to and the dates of these
Unfortunately either way we can't help with ticketing, if they want to speak to someone they need to contact AXS by calling +44 0203 481 5506 or emailing supportuk@axs.com. They can also use the chat bot on the AXS website.
Wembley are aware of this issue with there app and are looking into it - there advice for now is steering people towards AXS.
I have three shows this year and only one show’s ticket is showing on the AXS app, which means I will have nothing to show to the entrance staff when I arrive the venue apart from my receipts :(
Thank you so much in advance
+1There is. Please note that if it’s too far ahead, you might not see the tickets anyway.
If you need help now such as a ticket for tomorrow (or less than a week away!) not showing up, try these options:
Hi did you get to the bottom of this my daughter is due to see Aespa this Sunday and I’m getting the same message she is autistic and this is really getting to her
+1Hi
The team are still working on a fix. I have Autism myself mind you, so I know where you’re coming from.
In this situation, I STRONGLY recommend you contact AXS immediately using the following details:
They can get your tickets working in the AXS app, or give you alternative options.
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