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snailsuke
Rank 1
January 28, 2025
Solved

Can’t open ticket wallet on ovo arena app

Hello, I’m supposed to go see Aespa on march 2nd at Ovo Wembley but I can’t seem to open my ticket wallet? I know the tickets will only be available closer to the concert but everyone I know can at least open their wallet, while mine shows this message. It’s been like this for months now and I have no idea why.

 

    Chris_OVO
    Chris_OVOBest Answer
    Community Manager
    February 3, 2025

    Hey ​@snailsuke & ​@laurynjenny, 

     

    The team managed to get an update for us and the venue have reported they’ve seen a few of these issues coming through. The venue team are currently looking into the issues and working on fixing them but they’ve suggested a few work arounds for now: 

     

    The advice is for you to download the AXS app and create an AXS account (if you haven't already) with the email you’ve booked the tickets under. AXS is the ticketing partner for OVO Arena Wembley so all tickets will be accessible through here.

     

    If you or other customers are still having issues you can contact either:
     

     

    I hope this helps and we apologise for any issues this has caused you. We’re working internally with the venue to get this resolved. 

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    Newcomer
    Mattd81
    Newcomer
    February 27, 2025

    Hi did you get to the bottom of this my daughter is due to see Aespa this Sunday and I’m getting the same message she is autistic and this is really getting to her

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    February 27, 2025

    Hi ​@Mattd81 ,

    The team are still working on a fix. I have Autism myself mind you, so I know where you’re coming from.

    In this situation, I STRONGLY recommend you contact AXS immediately using the following details:

    They can get your tickets working in the AXS app, or give you alternative options.

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    Newcomer
    gh0stmalone_
    Newcomer
    November 25, 2025

    I purchased my tickets in July with see tickets, I have my confirmation email and reference number and was told to check the Ovo app for my tickets.

    I understood that I might not be able to view them until 1-2 weeks before the event, but this is next week now and I still can not access my tickets. 

    The Ovo app crashes when I try to view my tickets. 

    I have checked for an update, re-installed the app, signed in/signed out and it still crashes every time, worried I won’t be able to access these tickets due to the app crashing, any advice? 

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    November 25, 2025

    Hey ​@gh0stmalone_ ,

    Try the AXS App as they should be in there!

    Any trouble, get in touch with AXS and they’ll help you out.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    November 25, 2025

    Hey ​@gh0stmalone_ 

     

    Sorry to hear you’re having some trouble, though I’m glad to see Blastoise186 has already stopped by with some really helpful advice. 

     

    Have you had a chance to give that a go? Do let us know how you get on.

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