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Ovo Beyond - can't select free electricity window in app?

  • June 15, 2025
  • 10 replies
  • 279 views
J
Carbon Cutter***

Hi, I’m new here and can’t seem to find my question in the topics so starting a new one. 
 

I don’t seem to have the option to sign up for the free electricity and choose my time slot. I’ve checked my account and I meet the criteria: direct debit in place, I’m a ‘Beyond’ member and my smart meters send half-hourly readings. 
 

Can someone please explain when the ‘window’ is for choosing your free electricity time slot? And if that window is open now (Sunday afternoon), why can’t I click on the ‘get 2 hours free’ button in my app? 
 

Any help would be gratefully received, I’ve read many articles and forum posts but I’m still confused!

 

Thank you in advance.

Kind regards 

Best answer by Blastoise186

Updated on 27/06/25 by Ben_OVO

If you’re ever experiencing issues with the app, such as features not working, freezing, or error messages, please try deleting the app from your device and reinstalling it. This’ll mean you’ll have the latest update version for the app. You can also go into your device app settings and set the OVO app to auto-update.

 

You can find out more about the Beyond 2 hours of free electricity offer here: https://www.ovoenergy.com/beyond-campaign

 

 

Ok, try reinstalling the app just in case it got corrupted.

Let me know if that still doesn’t help

10 replies

Blastoise186
Plan Zero Hero
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  • Blastoise186Plan Zero Hero
  • Plan Zero Hero
  • June 15, 2025

Howdy!

First things I’d try are these:

  • Restart your phone and load the app using a different internet connection e.g. mobile data rather than Wi-Fi
  • Turn OFF any VPN apps
  • Check the app is fully up-to-date from the Play Store/App Store

Do any of these help?

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
J
Carbon Cutter***
  • Jelectric
  • Author
  • Carbon Cutter***
  • June 15, 2025

Howdy!

First things I’d try are these:

  • Restart your phone and load the app using a different internet connection e.g. mobile data rather than Wi-Fi
  • Turn OFF any VPN apps
  • Check the app is fully up-to-date from the Play Store/App Store

Do any of these help?

Thank you for your reply :) 

 

I’m afraid none of these worked, the button is kind of there in my app but nothing happens if I click on it!

Blastoise186
Plan Zero Hero
Forum|alt.badge.img+1
  • Blastoise186Plan Zero Hero
  • Plan Zero Hero
  • Solved
  • June 15, 2025

Updated on 27/06/25 by Ben_OVO

If you’re ever experiencing issues with the app, such as features not working, freezing, or error messages, please try deleting the app from your device and reinstalling it. This’ll mean you’ll have the latest update version for the app. You can also go into your device app settings and set the OVO app to auto-update.

 

You can find out more about the Beyond 2 hours of free electricity offer here: https://www.ovoenergy.com/beyond-campaign

 

 

Ok, try reinstalling the app just in case it got corrupted.

Let me know if that still doesn’t help

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
J
K
Carbon Cutter**
  • Khristyne
  • Carbon Cutter**
  • June 15, 2025

I'm not 100% sure but I think you have to be invited and you definitely can only do it on the app. 

J
C
Carbon Catcher*
  • costeek
  • Carbon Catcher*
  • June 16, 2025

​@Jelectric is your app updated? Make sure you are using the latest version of it.

J
Nukecad
Plan Zero Hero
  • NukecadPlan Zero Hero
  • Plan Zero Hero
  • June 16, 2025

 

I’m afraid none of these worked, the button is kind of there in my app but nothing happens if I click on it!

 

“… kind of there ...” ?

Can you post a screenshot of what you are seeing, it might help work out what may be happening.

Have you tried again today (Monday)?
I just set my Free hours for the 24th and 29th June with no problem.

 

I said, Hey - Watts going on.
J
Ben_OVO
Community Manager
  • Ben_OVO
  • Community Manager
  • June 16, 2025

​@Jelectric thanks for your post and welcome to the Forum 😁. I hope you had a good weekend.

 

I’m sorry to hear of the issues you’ve had, and I can see some great answers have been given here. Have you tried deleting and reinstalling the app?

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J
Carbon Cutter***
  • Jelectric
  • Author
  • Carbon Cutter***
  • June 16, 2025

Ok, try reinstalling the app just in case it got corrupted.

Let me know if that still doesn’t help

Thank you, I did this and initially it didn’t work but today the button let me join. I then got this screen: 

 

Blastoise186
Plan Zero Hero
Forum|alt.badge.img+1
  • Blastoise186Plan Zero Hero
  • Plan Zero Hero
  • June 16, 2025

Nice! Come back to that in a couple of days and you should be able to make some selections.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
J
Carbon Cutter***
  • Jelectric
  • Author
  • Carbon Cutter***
  • June 16, 2025

 

I’m afraid none of these worked, the button is kind of there in my app but nothing happens if I click on it!

 

“… kind of there ...” ?

Can you post a screenshot of what you are seeing, it might help work out what may be happening.

Have you tried again today (Monday)?
I just set my Free hours for the 24th and 29th June with no problem.

 

I did try adding a screenshot but for some reason it didn’t work, sorry! Now tried again and I think I’ve joined but now have to wait before I can choose my slot :) screenshot included in one of my replies above, thank you 

Chris_OVO
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