Can anyone assist me. How do you know if you have qualified for two free hours on the following Sunday after opting in the required time the previous week.
Solved
How do you know if you qualify for extra 2 hour of free electricity?
Best answer by Nukecad
Updated on 01/08/25 by Abby_OVO
You ‘qualify’ by picking your two hours each week.
That’s all there is to it, you just have to remember to pick them each week.
Once you have picked those hours then any electricity - up to 1 kWh each hour - that you use in those 2 hours is free, so you will get refunded a credit for it on the next months bill.
Well OK, you also need to have joined OVO Beyond, which means that you have a smart meter sending half-hourly smart readings and that you pay by Direct Debit.
Just to clarify, Power Move Flex (PMF) is completely separate to Beyond Free Electricity.
Any hours earned from PMF we'll tell you the following week, to be used that Sunday. For example any hours earned last week, you’ll be told this week to use this Sunday.
As Beyond hours are seperate to anything earned in PMF, for PMF don’t go by the app, go by your PMF emails.
You get ‘Beyond Free Hours’ AND any hours earned from PMF, but the PMF ones don't show in the app and are communicated via email 😊
Want to learn more about CrowdFlex? Check out our full CrowdFlex FAQs.
If you look at Free Electricity section on the App, it should show you your forthcoming free hours.
I would think that they send you an email to remind you. that you have qualified for the free 2 hours that is what l presume. just wait and see what happens.
+1- Plan Zero Hero
Long story short…
Once you qualify, you stay qualified unless you no longer do so.
You are obviously qualified to get free hours as you have done it once. You have to continue to choose your free hours every week and if you do that you get them and the results will show on your next monthly bill.
- Plan Zero Hero
- Solved
Updated on 01/08/25 by Abby_OVO
You ‘qualify’ by picking your two hours each week.
That’s all there is to it, you just have to remember to pick them each week.
Once you have picked those hours then any electricity - up to 1 kWh each hour - that you use in those 2 hours is free, so you will get refunded a credit for it on the next months bill.
Well OK, you also need to have joined OVO Beyond, which means that you have a smart meter sending half-hourly smart readings and that you pay by Direct Debit.
Just to clarify, Power Move Flex (PMF) is completely separate to Beyond Free Electricity.
Any hours earned from PMF we'll tell you the following week, to be used that Sunday. For example any hours earned last week, you’ll be told this week to use this Sunday.
As Beyond hours are seperate to anything earned in PMF, for PMF don’t go by the app, go by your PMF emails.
You get ‘Beyond Free Hours’ AND any hours earned from PMF, but the PMF ones don't show in the app and are communicated via email 😊
Want to learn more about CrowdFlex? Check out our full CrowdFlex FAQs.
I said, Hey - Watts going on.
I log into the app every Monday, tap ‘free electricity’, and there’s an option to pick my free two hours for the next week. It’s not the same hours every week.
Hey
Just to clarify, Power Move Flex (PMF) is completely separate to Beyond Free Electricity.
Any hours earned from PMF we'll tell you the following week, to be used that Sunday. For example any hours earned last week, you’ll be told this week to use this Sunday.
As Beyond hours are seperate to anything earned in PMF, for PMF don’t go by the app, go by your PMF emails.
You get ‘Beyond Free Hours’ AND any hours earned from PMF, but the PMF ones don't show in the app and are communicated via email 😊
Want to learn more about CrowdFlex? Check out our full CrowdFlex FAQs.
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