Preconditioning settings like pre-heat from my BMW EV app not working due to clashing with OVO's Charge Anytime?

I’m still waiting for a resolution from OVO.

I’m hoping it’ll be sorted before next winter, otherwise I’ll have to disconnect the App - can’t be dealing with frosty cold cars in the morning - got spoilt by the pre-heating function.

My car charges OK, but at strange times. More often recently it’ll be fully charged before midnight - that’s with the car and App set for a 5.30 am departure.

My only suggestion is to delete the App and start again and just go with it’s foibles until OVO sort it

Good luck ! I love it when Tech makes our lives easier !

Thank you Emmanuelle,

 I have emailed the Smarthome team this morning . II’ve also appraised them of the latest fault I have after completing an urgent charge that the OVO app has now frozen.

The app now shows the message ‘Your car is not charging. Please use your cars display or app if you need to make charging start.’

However the car is fully charged and unplugged. 

Hey @Paulalan,

Got an update from the team:

‘There could be a few reasons and as such a few things we troubleshoot, we would always advise starting with the basics first and a quick close of the app, restart the device and reopen the app first. If they've emailed in, we most likely would have already replied by now or will be looking to today.’

Thanks for the update, @Paulalan. 

Hopefully the smart home team can help get to the bottom of the random charge times. We want your Charge Anytime experience to be faultless!

Keep us updated please, it may help others that come after you and find this thread. 

Hey @Nik_Pattni ,

This comment was left by a forum volunteer who does not work for OVO. However, the response given in this comment is one that roughly aligns with the community consensus.

The Solved status on a particular thread is used when the question has a reasonable answers that helps the community at large. It only usually gets changed back it was accidental e.g. if one of the forum volunteers (admittedly, I’m more prone to it than the others) hit the wrong button by mistake.

The answer that’s marked does not have to totally solve the entire question, it just has to be something that works for the most part. We never usually know if the original user got their problem solved as most don’t tell us, so the Solved status isn’t linked to whether they ever got their problem solved.

However, Answers can also be updated when new info becomes available or a better solution is found.

In this particular case, Tim has shared a workaround that should help. It’s not the golden bullet solution that’s still being worked on, but it’s something. Personally, I agree that it’s the most helpful comment on the thread in terms of the community benefit.

If you think you can provide a better answer, please feel free to post one. If consensus is reached, it may be tagged as the new answer.

Hey @Rdmi4 

Sorry to hear about this.

I’d recommend you make the Smart Home team aware if you haven’t already, so they can help get this sorted: smarthome@ovoenergy.com.

I’ll check for an update on this one, @lmehuk. 

Please note that the best answer in this context is there to make sure the most helpful advice is below the question. 

Hi @Tim_OVO 

Thanks for the update. Is there any timeline to when his may be fixed please?