Preconditioning settings like pre-heat from my BMW EV app not working due to clashing with OVO's Charge Anytime?

Having the exact same issue with my Mini SE. Put the car on charge and it starts charging for a few minutes then shuts off. I have cleared all car settings in both the App and the Car, put the car in the Mini App to Charge immediately it starts again for a few minutes then stops again, with random charging schedules appearing in both my Mini App and Car.

My OVO Charge anytime is linked to the car as I have a Hypervolt 2.0 charger which is not yet compatible with Charge Anytime. Its so frustrating as tonight already, I have had the car stop charging 15 times and I have to keep resetting everything to get it charging again.

I cannot rely on this to set a schedule anymore as I will wake up with no charge in the morning.

Hi @Abby_OVO

Have you heard anything? 

Hey @Jeffus,

I’m nudging the team about this, hopefully I get a response today and can report back!

Hey @Corteg,

I received an update from one of the team:

I'm not aware of any updates to the issue with Charge Anytime overriding preconditioning, however this shouldn't affect the charging itself. This is often a misunderstanding on the customer's part as to how Charge Anytime should work. Charging may well stop, start and change speed whilst the vehicle is plugged in but it should always ensure that the vehicle is at the customer's desired state of charge for the ready-by time that they've set. It sounds to me like this customer needs to leave all of the charging schedules on the vehicle disabled and not change/alter the settings when the charging stops. If the vehicle is failing to charge for their ready-by time once they've tried this they should get in touch with our team.

Hope this helps 🙂

Thanks for the reply, but I think it is actually the OVO team misunderstanding. I disable all of the schedules, but then when charging stops, random schedules reappear enabled on my car and car App. For example last night when it stopped (Sunday 15/20/23), it then informed me and had enabled the charge to restart ready for a departure time of Wednesday (@15:23) three days later. 

To get around the issue, I disable all schedules and set to Charge Immediately mode, but a few minutes later random schedules are back in the car enabled (not by me) and charging has switched to Charge in Time Slot days in the future again.

Hey @Corteg,

Can you email the team smarthome@ovoenergy.com. please. 

I’ll let them know you’re reaching out 🙂

Hey @Corteg,

Further response from the team: 

The same advice would apply here. Charge Anytime will change the settings on the vehicle to get it to behave how it wants it to. This might result in some strange looking schedules appearing in the vehicle's app, but the customer shouldn't interfere by changing these settings. They should disable the vehicles schedules and allow Charge Anytime to do it's thing. There is only an issue if the vehicle is not charged for their ready-by time.

I’m also in the same boat with the Ix1, the 1st range of precondition setting get messed up when plugged into the charger and all the others get switched off.

I have the solo podpoint which is not compatible.

Instead of just pausing the charge the OVO app changes the departure to some random time and day.

I’ll email smarthome@ovoenergy.com and see if I get a response 

Same boat here too

Hi I have a few questions. I have a BMW iX1 and I have a pod point charger. Quite confused as to which app to use to charge my car. If I use OVO anytime, I lose the ability to use some of the functions on the MYBMW app. Such as, pre-conditioning (heating the car prior to getting in it on cold mornings). Also, If i charge using my pod point app or BMW app will I lose the 7p/kw or is it charge at standard rate? Be great if anyone could advise or help :)

Hi @KPBham , from an earlier post 

The Charge Anytime app is used for direct to vehicle (D2V) control. Where a customer has an eligible vehicle but does not have an eligible charger, they should use the D2V app. Where a customer has an eligible charger (regardless of whether or not their vehicle is eligible), they should use the charger app.

I’m not sure about your other points except that you will need to use the prescribed method to get the savings

Thanks, i’m guessing I have a compatible charger ?!?

So, basically I should use ovo anytime app to charge?

No, their compatible chargers are Ohme and Indra 

The anytime app is for D2V (Direct to Vehicle) control so without a compatible charger, yes

Details on the web here https://www.ovoenergy.com/electric-cars/charge-anytime-cars-and-chargers

Thanks :)
Ahh yes, when i set up the anytime app I connected to Indra i think. Deffo worked otherwise it wouldn’t charge according to OVO. 

Ok - the system works with either a compatible charger or a compatible EV .. from what I can see the iX1 is listed so it should work with Pod Point. 
 

Did you manage to sort this out with the smarthome team @bmenagh ?

Did you try emailing the smart home team for advice @NeVeTaS ?

smarthome@ovoenergy.com

Yes, I did.  Basically they say it is what it is and I just have to live with it

Since adding Charge Anytime I have experienced a number of issues that have been described in this thread.  In addition I get an Emergency Call System Not Available’ notification which is associated with the battery that provides power to the Comms system. It seems the battery runs flat and only gets charged up on a long run.  So could be battery failure of course.

It might be purely coincidental but appeared when I started using Charge Anytime.  Unfortunately replacing the battery involves removing the internal lining above the back seat - not worth the bother to check the  battery as I don’t rely on the Emergency Call Service.

Anyway, I have messaged the OVO team with my issues as Tim_OVO requested at the top of this thread.  I use the app as I have a 3 pin charger that came with the car - it’s a hybrid with a limited battery and restricted current draw - so wall chargers are overkill for my needs.  

So, in my email I suggested (assuming not an existing facility) enabling some form of service suspension function that disables the communication between the app and the manufacturers management system so that users can deal with issues without being compromised by the way the app works.

Question:  Has anyone experienced battery issues when leaving the vehicle unplugged for a couple of weeks. Say after returning from holiday?

Please keep us posted with what they respond @SBRetd, this advice could help others in a similar situation. 

I’ll paste the response when I get one

I have been reading this thread,  I have an ix3 and the preconditioning keeps being disabled.   Is there any update on this.   Many thanks. 

I’ll ask internally @Stevenlevy 

Many thanks.  Is this about the ix3 pre conditioning or the i5 

Hey @Stevenlevy,

From the team:

No resolution on BMW preconditioning yet.

For some vehicles, including BMW & MINI, our smart charging control automatically overwrites any existing pre-heating/cooling schedules. Please accept our apologies for this inconvenience, and be advised that we are working hard to try to rectify this issue, but it is not something that we can resolve soon so in the meantime you’ll need to decide if you’re willing to forego these features in exchange for the Charge Anytime savings.