Preconditioning settings like pre-heat from my BMW EV app not working due to clashing with OVO's Charge Anytime?

Can you not set the preconditioning in the Charge Anytime app and disable the schedules in the vehicle app? The Ohme charger app allows you to do this and it seems to be working for me.

We are also having this problem and the car hasn’t charged for the remainder of the night now. We have removed all the departure schedules and setting etc but they still keep resetting them self. 

Unfortunately not. The Charge Anytime app doesn’t appear to have that depth of functionality. You’re probably ok with the Ohme charger, as that’s one of the two supported brands, whereas the Zappi isn’t. I assume you’ve linked Charge Anytime to your charger rather than your car?

That’s a bummer. Charge anytime is linked to Ohme charger in my case.

Yes it’s very frustrating. I’m going to try starting the pre-conditioning manually from the BMW app and see if that makes a difference, rather than using the schedule. I’ll feed back once I’ve tried it.

Thanks. We’re charging it using a public charger to see if it resets everything so will let you know too!

Charged fine on public charger but still pausing after exactly 10 minutes at home. Tried another vehicle and it charges fine so we know it’s definitely the OVO app causing the problem.

Thanks for confirming @Tim_OVO hopefully we don’t have to wait too long.

I tried some ‘on the day’ pre-conditioning’ @KC1986 with the car plugged in and that worked ok. It just seems to be the scheduling that has problems. Hopefully OVO can rectify this in the near future.

I have just taken delivery of a Tesla and am about to try the same things that have been discussed here. I suspect it will be the same as the BMW case above but will let you know. 
I am using Charge Anytime connected directly to a Model Y as I have a Zappi 2 that’s not compatible!

Ok…couldn’t set a reasonable departure time. Kept trying to set a departure time of 2am.

not the end of the world for me I guess ..but hoping you guys at OVO can figure something out.

thanks 

Manually precondition using the Tesla app 30 mins before departure?

Anybody out there having problems with Charge Anytime messing up their BMW i3 pre-heating and charging settings ?

Granted it’s not that big a deal right now, but in winter it’s nice to get into a warm car with clear windows.

I get home in the evening, set the car’s charging options for ‘charge anytime’, set my departure time and tick the pre-heater option.

Next morning the cars fully charged - all good there - but no pre-heater.

The car’s charging menu shows the the pre-heater option un-ticked and the the next scheduled day sometime next week !

Like I say, it’s not a big deal. I’m getting my car charged at a great rate, but I would like my cake and eat it ! !

What say you ?

Thanks kopweb

It’s good to know I’m not alone - seems it’s a BMW thing.

I’ll also raise my issue with the OVO contact and hopefully it’ll be resolved before next winter ! !

Cheers

DaveH

I see this topic says SOLVED but I have an almost identical problem with 2020 G20 330e where my car often does not charge at all and changes my settings to weird and wonderful days and times due to presumably a clash happening with my bmw app and the OVO charge anytime app.

This topic was raised nearly a month ago does anyone have a fix yet?

Hi @SJTH,

Can I ask what actions and settings you’re applying via your BMW app?

Hi, I have tried setting the BMW departure time to the same as charge anytime i.e 08.00 and leaving the preferred charging slot to 00.00 - 08.00 and I have also removed everything and set it to charge immediately and with both it tends to completely overwrite them with a random time, i.e today it randomly set my departure time to six days from now.

@Dark @RM84 and @KC1986 may be able to go into more detail, but @SJTH my understanding is that the Kaluza Charge Anytime app should be the one place for assigning charging settings. The vehicle app features that are similar shouldn’t be used. Might this be causing the issues?

No, the vehicle app isn’t used but automatically tries to override the charge anytime app. 

@Tim_OVO as mentioned above I can’t even find away to disable the vehicle app, the best I can find is that you set remove all the time settings and switch it to charge immediately and even when I do this the app settings change to random charge time slots and departure times.

@Tim_OVO it must be a a huge issue for full EV BMW’s as it turns off charging completely. Its not as bad for me as I have a hybrid car.

@SJTH the team advised me that this issue shouldn’t be impacting the charge ready time. It relates to the schedule impacting on the preconditioning settings.

Based on this can you make the Smart Home team aware if you haven’t already: smarthome@ovoenergy.com

Hi I have not long got a BMW IX3 and I am having the exact same problems plug in and runs for around ten minutes then sets it’s own schedule that prevents the charging for the next day no matter how many times I put it right it alters to random times and days. 

Thanks for letting us know you’re also affected, @Robbo. Please pass on your details to the Smart Home team so they can take a look at things behind the scenes: smarthome@ovoenergy.com 

Hi,

I have just received my new car and plugged into charge - the earliest i could choose to have car ready was 3pm (fine, i accept that).

Now (90mins to go) car shows 74% and i have selected 90% as the max… yet the charger is still not acitve and the dashboard reads ‘Charging Next after 3pm’

Is it going to kick in at some point or do i have setting incorrect?