Hello,
Just topped up and Credit showing on my meter but not showing balance update online or in app. I have a smart meter.
Solved
Why is my Top Up showing on meter but not in my online account or app?
Best answer by Chris_OVO
If you still don’t see your updates by morning, just let us know. We're more than happy to help out if you flag the issue, either here on the forum or through our Support Team.
I'll mark this as the best answer for the thread so everyone can easily find the info if they run into the same situation. Thanks for bringing this up!
Also the new top up app is now showing error message again. I was asked to report this if it happens again because it happened once before. Thanks
+4Hey
When did you last top up? Just a heads-up, it can take about half an hour for the top-up to show up in the meter app. I’ll go ahead and report this issue to the app team and check if they’ve received any other reports. Thanks so much for letting us know 😊
Hello,
Thanks for your reply. It is also on the online account as well. Phoned this morning. Man on phone spoke to team and escalated it too.
+4Hey
Just chatting with the team just now about your issue and they’ve asked if you managed to grab a screenshot of the error message at all? If not no issue they’re just wanting to see what message appears.
+4Morning
The team has asked if you are still experiencing the same issue in the app today, as your balance should automatically update overnight. Let me know, and I will relay it to them.
Hello,
Thank You for replying. Yes the app has updated and is also back up and running. Thank You for your help
+4Great to hear
Thank You,
It has also updated online as well. I asked because it usually updates in a few minutes after topping up.
+4
If you still don’t see your updates by morning, just let us know. We're more than happy to help out if you flag the issue, either here on the forum or through our Support Team.
I'll mark this as the best answer for the thread so everyone can easily find the info if they run into the same situation. Thanks for bringing this up!
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