Skip to main content

On the gas meter display when pressing button A the balance is shown with the word ON to the right, underneath ON there is a letter F flashing in a black vertical rectangle. What is this?

 

Hi @Cardiffian ,

Can you show us some photos please, and we’ll try to figure this out.

Thanks!

Updated on 15/11/24 by Abby_OVO

 

I think I’ve nailed it.

Did some research last night and it would appear the “F” symbol flashing in that manner indicates you’re currently in Non-Disconnect/Friendly Credit hours. If you have plenty of normal credit on the meter, then this won’t have much effect. However, if you run out of credit during these hours, the meter will keep your supply active on the basis you can’t top-up at 3AM and it’ll give you a grace period of about one hour after Friendly Credit ends.

If you top-up enough within Friendly Credit hours and/or the grace period, your supply will remain active and the meter will automatically collect and clear the accumulated debt for you pretty much immediately. If you fail to top-up, you’ll go off-supply until you top-up enough to restore it.

Hope that helps!

 

Spot on advice from Blastoise186 here! We’ve got a similarly related topic which may be helpful, I’ve linked to this below:

 

 

At certain times of the day customers won’t lose power, even if they run out of credit and emergency credit. This is called “non-disconnect period” or “Friendly Credit”. The energy will stay on at these times:

• Monday to Friday, from 6pm till 9am the next day (times vary during summer solstice)

• Saturday from midnight until 9am, and from 4pm until 9am on Monday

• All day on Easter Sunday, 25 and 26 December, and 1 January

 

Thanks for your reply, I tried to send a photo but as using a new tablet I haven't quite got the hang of it yet. As for the meter credit it is currently in credit with £248.80 and I top up well before it reduces to £100.00 so if the flashing "F" is not something I need be concerned about then I appreciate your response. Thanks.   Cardiffian 

No worries. :)

And yeah, if you keep that level of credit on it, then chances are you’ll never go off-supply or hit debt states. :)

Reply


Terms & ConditionsCookie settings