On the gas meter display when pressing button A the balance is shown with the word ON to the right, underneath ON there is a letter F flashing in a black vertical rectangle. What is this?
Answer
Why is my In-Home Display showing and 'F' at the bottom?
Best answer by Blastoise186
Updated on 08/08/25 by Abby_OVO
I think I’ve nailed it.
Did some research last night and it would appear the “F” symbol flashing in that manner indicates you’re currently in Non-Disconnect/Friendly Credit hours. If you have plenty of normal credit on the meter, then this won’t have much effect. However, if you run out of credit during these hours, the meter will keep your supply active on the basis you can’t top-up at 3AM and it’ll give you a grace period of about one hour after Friendly Credit ends.
If you top-up enough within Friendly Credit hours and/or the grace period, your supply will remain active and the meter will automatically collect and clear the accumulated debt for you pretty much immediately. If you fail to top-up, you’ll go off-supply until you top-up enough to restore it.
Hope that helps!
Spot on advice from Blastoise186 here! We’ve got a similarly related topic which may be helpful, I’ve linked to this below:
At certain times of the day customers won’t lose power, even if they run out of credit and emergency credit. This is called “non-disconnect period” or “Friendly Credit”. The energy will stay on at these times:
If you have a smart meter
As long as you had credit at the start, you won’t lose power during these times:
-
Between 5pm and 9am Monday to Friday
-
Before 9am or after 3pm on Saturday
-
All day on Sunday
-
Easter Sunday, 25 and 26 December, and 1 January
There’ll still be a charge for any energy you use. So top up as soon as you can to avoid losing power when these periods end.
If you have a traditional electricity meter
You shouldn’t lose power during these times, as long as you have credit on your meter when they begin:
-
Between 6pm and 9am on weekdays
-
From 6pm on Friday until 9am on Monday
-
Christmas day
If you’ve run out of credit, you’ll need to top up before these periods are over to avoid losing power.
+1- Plan Zero Hero
Hi
Can you show us some photos please, and we’ll try to figure this out.
Thanks!
Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
+1- Plan Zero Hero
- Answer
Updated on 08/08/25 by Abby_OVO
I think I’ve nailed it.
Did some research last night and it would appear the “F” symbol flashing in that manner indicates you’re currently in Non-Disconnect/Friendly Credit hours. If you have plenty of normal credit on the meter, then this won’t have much effect. However, if you run out of credit during these hours, the meter will keep your supply active on the basis you can’t top-up at 3AM and it’ll give you a grace period of about one hour after Friendly Credit ends.
If you top-up enough within Friendly Credit hours and/or the grace period, your supply will remain active and the meter will automatically collect and clear the accumulated debt for you pretty much immediately. If you fail to top-up, you’ll go off-supply until you top-up enough to restore it.
Hope that helps!
Spot on advice from Blastoise186 here! We’ve got a similarly related topic which may be helpful, I’ve linked to this below:
At certain times of the day customers won’t lose power, even if they run out of credit and emergency credit. This is called “non-disconnect period” or “Friendly Credit”. The energy will stay on at these times:
If you have a smart meter
As long as you had credit at the start, you won’t lose power during these times:
-
Between 5pm and 9am Monday to Friday
-
Before 9am or after 3pm on Saturday
-
All day on Sunday
-
Easter Sunday, 25 and 26 December, and 1 January
There’ll still be a charge for any energy you use. So top up as soon as you can to avoid losing power when these periods end.
If you have a traditional electricity meter
You shouldn’t lose power during these times, as long as you have credit on your meter when they begin:
-
Between 6pm and 9am on weekdays
-
From 6pm on Friday until 9am on Monday
-
Christmas day
If you’ve run out of credit, you’ll need to top up before these periods are over to avoid losing power.
Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Thanks for your reply, I tried to send a photo but as using a new tablet I haven't quite got the hang of it yet. As for the meter credit it is currently in credit with £248.80 and I top up well before it reduces to £100.00 so if the flashing "F" is not something I need be concerned about then I appreciate your response. Thanks. Cardiffian
+1- Plan Zero Hero
No worries. :)
And yeah, if you keep that level of credit on it, then chances are you’ll never go off-supply or hit debt states. :)
Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Log in to the OVO Forum
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.