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Why does my PAYG top-up keeps failing with “technical issue” message?

  • September 22, 2025
  • 2 replies
  • 175 views
D
New Member**

Hi,

I’ve been trying to top up my OVO PAYG meter but the payment keeps failing. The exact message I get is:

 

We’re sorry, we couldn’t take your payment. This is probably due to a temporary technical issue. Please check your connectivity and try again.

 

I have sufficient funds in my account, my card details are correct, and I’ve tried both the app and the website. I also switched between Wi-Fi and mobile data but it still doesn’t work.

 

Is there a known outage or issue with the PAYG top-up system right now?

And if not, what should I do to get my payment through?

 

Thanks in advance for any help.

 

Best answer by Abby_OVO

Hey ​@DeMarkay 

 

There wasn’t a scheduled outage at the time you had posted, there had been one yesterday morning from 12am-5am but services should have been back up and running as normal after this. We keep PAYG scheduled outages up to date here on the Forum on this topic.

 

Have you been able to get topped up now? As Blastoise186 mentioned, you can also do this the old fashioned way at an eligible shop and take your top up codes or barcodes, and they can do the top ups on their machine. The following topic might be helpful here:

 

 

Do let us know how you get on.

2 replies

Blastoise186
Plan Zero Hero
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  • Blastoise186Plan Zero Hero
  • Plan Zero Hero
  • September 22, 2025

Hi ​@DeMarkay ,

It’s probably not you - try again in the morning and it may work then. Otherwise, head to any shop like a PayPoint and you can top-up there using the barcode in the app.

I’m not aware of any issues but I can’t find out until the morning.

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Abby_OVO
Community Manager
  • Abby_OVO
  • Community Manager
  • Answer
  • September 23, 2025

Hey ​@DeMarkay 

 

There wasn’t a scheduled outage at the time you had posted, there had been one yesterday morning from 12am-5am but services should have been back up and running as normal after this. We keep PAYG scheduled outages up to date here on the Forum on this topic.

 

Have you been able to get topped up now? As Blastoise186 mentioned, you can also do this the old fashioned way at an eligible shop and take your top up codes or barcodes, and they can do the top ups on their machine. The following topic might be helpful here:

 

 

Do let us know how you get on.

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