Received email about new app - tried to install via playstore but it says it's already installed - I have a pay as you go meter - do I need to do anything or am I already using the new app?
Solved
Why am I having issues with the new OVO Pay As You Go app?
Best answer by Chris_OVO
Updated on 16/07/26 by Ben_OVO
Thank you all for taking the time to share your concerns about the recent changes to the top-up app. We really appreciate your feedback! To make sure you get the best support possible, we're asking you to reach out directly to our Support Team. They can access your account and will be happy to help you with any issues you might be experiencing. If you’re unhappy with the service you’ve received, they can also assist you in filing a complaint.
You can find our contact options in the link below, and your complaints process here.
You can find a guide for using and troubleshooting the app / online account here:
As much as we love engaging with you here in this forum, we want to ensure that you get the specific help you need. Recently, we’ve noticed an increase in inquiries about the app, so directing you to our Support Team is the best way for them to investigate your accounts thoroughly.
Thank you again for highlighting the issues you’ve encountered on our app journey. We’ll keep an eye on the forum thread, but please understand that the forum team won’t be able to provide further assistance here. If you have any questions, don’t hesitate to send us a private message, we’d be more than happy to chat!
I inherited this set up from the previous owner and would much prefer to pay by DD for both on a dual fuel tariff.
+5- Super User
Call the PAYG support team directly on 0330 175 9669
PS. You can find the tariffs available to you by putting your postcode in here:
https://plans.ovoenergy.com/
Once you have put your postcode in and the plans come up then use the filters to select your meter type, and Direct Debit payments.
Note that the prices shown there are before VAT, so you need to add 5% for what you will actually pay.
+4Hey
Nukecad has left some really helpful advice on how to get that changed over if that’s something you’d be looking to do instead of carry on with PAYG. There’s also a similar topic below that might be helpful:
Hi am having more issues now I used top up codes they went on when I added the last one my meter flashed red and I lost the top up it went back to the amount before I used the top up codes then I tried a £1 which went on.I lost the rest the money I topped up thou man on phone said it he there just not showing on my balance which doesn’t make sense to me he told me ti try more which I havnt done yet as I don’t want ti loose more
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