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Question

unale to log in

  • July 8, 2026
  • 1 reply
  • 42 views
A
Rank 1

Getting your account ready for you

We're putting the finishing touches on your setup. You don't need to do a thing – we'll notify you as soon as you can use your account. been like this for well over a week.

OVO have been no help at all. Cant believe they they can’t help useless company.

    1 reply

    Ben_OVO
    Community Manager
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    • Ben_OVO
    • Community Manager
    • July 8, 2026

    Morning ​@ann6 and sorry to hear of the login issues you’re experiencing.

     

    Please could you confirm whether you’re a Pay Monthly or a Pay As You Go customer?

     

    Please could you also let us know whether you’re trying to log into the app on your phone, or the online account (web browser)? Many thanks.

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    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd