Updated on 15/11/24 by Abby_OVO
Hi @Cid296 ,
Just a heads up, I’m one of the Forum Volunteers here, rather than an OVO employee.
I can confirm that what you’ve been told is correct. The meter will have gone into Free Vend Mode as a result of the power cut. Obviously, you won’t be charged any usage for the time the power was out, since you can’t have used anything during that time. Oh, and you won’t be charged a fee for the engineer visit either as it’s not your fault.
However, to avoid disruption in case of a fault, Free Vend Mode triggers in these situations. You’ll still need to pay back what you used later, but you will not be disconnected in the meantime. You basically have unlimited credit until the meter is reset by an engineer. Try not to go too power hungry in the meantime though as the meter is still tracking your usage!
You can pay back the usage via future top-ups after the reset. It might be worth upgrading to Smart Meters though to avoid this situation. :)
We’ve got some similar topics which may also be helpful here:
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