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Sandra d
Rank 1
December 2, 2023
Solved

Topped up my traditional meter at the shop but money hasn't gone onto the meter?

  • December 2, 2023
  • 12 replies
  • 8541 views

Hi hope, some one  can put  some light on this matter went to the local spare shop and put £200 on my top up key got the receipts put the key in the meter  says token accepted  but the £200 didn't  show up ?

So went to the post office  and they say that they don't take ovo top up keys  no more can someone  tell me why thanks  

Best answer by Abby_OVO

Updated on 13/05/26 by Ben_OVO

Hey @Sandra d 

 

Sorry to hear about this.

 

It’ll be best for you to contact the Support Team about this as we don’t have access to accounts here on the Forum.

 

They’ll be able to help you with this, they’ll be able to see what happened and help get that credit sorted out.

If you’ve tried to top up a traditional meter but the credit hasn’t gone on, you can send a photo of the receipt to our Support Team who’ll look into this for you. Contact details can be found here:

 

 

We’d recommend upgrading to a smart meter free of charge, as this’ll mean you can top up via our OVO Energy Top Up app, rather than going to a PayPoint. You can find out more about getting a smart meter installed here. These topics may also be useful:

 

 

12 replies

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Blastoise186
Super User
Blastoise186Super User
Super User
April 19, 2025

No problem.

Standing Charges and debt repayments aren’t collected during EmCr to maximise the available funds for actual usage. They’re still owed but get tracked separately and sapped from future top-ups until the backlog is cleared.

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Chris_OVO
Community Manager
Chris_OVO
Community Manager
April 21, 2025

Hey ​@amearmy,

 

Hopefully the advice from ​@Blastoise186 was helpful above. Did you manage to top up the meter okay today? 

 

Please let us know if you have any more questions. I’ve also merged both your threads into one big thread and adjusted the title 😊

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